- Tytuł:
- Developing customer inspiration in XYZ retail stores
- Autorzy:
-
Tanjung, Valencia
Susanto, Yosef Budi
Rusdianto Berto, Agustinus - Powiązania:
- https://bibliotekanauki.pl/articles/18105219.pdf
- Data publikacji:
- 2023-09-28
- Wydawca:
- Szkoła Główna Handlowa w Warszawie. Kolegium Zarządzania i Finansów
- Tematy:
-
visual merchandisin
customer inspiration
purchase intention
retail store
store environment - Opis:
- Many retailers have low sales due to the difficulty in the purchase decision of their customers. Previous research shows the lack of studies on the impact of store interiors on purchase decisions. This study aims to find out various visual merchandising factors that affect purchase intentions at XYZ retail stores and focuses on visual merchandising itself, as well as store environment and customer inspiration factors that affect customer behaviour. The non-probability sampling technique with analysing 140 respondents using an online questionnaire with SMART PLS was used to conduct this research. The results show that customer inspirations directly influence customers’ purchase intentions. Visual merchandising and store environment indirectly affect purchase intention as well, mediated by customer inspirations. The customer inspiration variable is in the good category in the XYZ store. It is recommended to use quick response in visual merchandising and develop a store environment virtually that can be connected to a customer’s device.
- Źródło:
-
Journal of Management and Financial Sciences; 2023, 47; 35-49
1899-8968 - Pojawia się w:
- Journal of Management and Financial Sciences
- Dostawca treści:
- Biblioteka Nauki
Artykuł