- Tytuł:
- The theory and practice of testing the quality ofoutsourcing services in the automotive industry
- Autorzy:
- Cieśla, Jakub
- Powiązania:
- https://bibliotekanauki.pl/articles/34670844.pdf
- Data publikacji:
- 2021
- Wydawca:
- Stowarzyszenie Menedżerów Jakości i Produkcji
- Tematy:
-
service quality study
automotive
customer satisfaction
badanie jakości usług
motoryzacja
satysfakcja konsumenta - Opis:
- In the automotive industry, it is common practice to outsource additional processes to external companies. Outsourced processes have to be evaluated. The practice and theory related to researching the quality of services and the level of customer satisfaction in the literature are well and wide described. However, in practice, the automotive industry does not use known solutions but applies its own criteria and methods for assessing the quality of outsourcing services and testing the level of customer satisfaction. The article is an attempt to analyse the solutions used in this area in the automotive industry and to indicate the strengths and weaknesses of the solutions used. Paper includes SWOT studies for a practical example of a used customer satisfaction test. Potentials for improvement are defined.
- Źródło:
-
Quality Production Improvement - QPI; 2021, 3, 1; 63-76
2657-8603 - Pojawia się w:
- Quality Production Improvement - QPI
- Dostawca treści:
- Biblioteka Nauki
Artykuł