Temat: satisfaction index - Katalog OPAC zbiorów

Skocz do pozycji: 1.

Tytuł:: Employees satisfaction – innovative approach
Autorzy:: Borkowski, S.
Powiązania:: https://bibliotekanauki.pl/articles/112029.pdf
Data publikacji:: 2014
Wydawca:: Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:: servqual
BOST
innovation
satisfaction index
Servqual
innowacja
indeks satysfakcji
Opis:: The problem of assessing employee satisfaction is presented in this chapter. It contains suggestions of other, often innovative interpretations of factors. Evaluations of two main areas are also explored: the area of expectation and area of perception. These relationships are: correlation and significance of differentiation averages in pairs homonymous factors. This paper presents an innovative way of presenting the difference of average evaluations between areas - on the scale of assessments. Practical use of the three variants of the interpretation of satisfaction obtained significant difference in the number of factors that meet the conditions of satisfaction. A palette of graphical forms of results are presented to support findings.
Źródło:: Production Engineering Archives; 2014, 3, 2; 39-44
2353-5156
2353-7779
Pojawia się w:: Production Engineering Archives
Dostawca treści:: Biblioteka Nauki

Artykuł

Zmień widok

na półce

Skocz do pozycji: 2.

Tytuł:: Management of waste in the opinion of the residents of the Pilchowice commune
Autorzy:: Matloch, Laura
Sienkiewicz-Małyjurek, Katarzyna
Powiązania:: https://bibliotekanauki.pl/articles/2204754.pdf
Data publikacji:: 2021
Wydawca:: Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:: waste management
urban logistics
Customer Satisfaction Index
Servqual
gospodarka odpadami
logistyka miejska
wskaźnik satysfakcji klienta
Opis:: Introduction/background: The increasing amount of waste, associated with socio-economic development, is a significant problem these days. In order to solve this problem, emphasis must be placed on the satisfaction of residents, who are the producers of waste. Their satisfaction positively influences their involvement in the process. Therefore, all studies and improvements regarding waste management should be made at the local level. Aim of the paper: The aim of this paper is to use the Customer Satisfaction Index and Servqual methods to examine consumer satisfaction with services. The study examines the satisfaction level of the Pilchowice responders. Materials and methods: The paper uses surveys and CSI and Servqual methods to analyse the survey results. The article was created on the basis of the diploma thesis. Results and conclusions: The study showed that for the Pilchowice responders, punctuality and flexibility of services are most important. The attitude of the service staff was rated best. Flexibility, recycling level and access to information need improvement. Possible improvements were suggested in the areas that need to be improved.
Źródło:: Organizacja i Zarządzanie : kwartalnik naukowy; 2021, 3; 111--122
1899-6116
Pojawia się w:: Organizacja i Zarządzanie : kwartalnik naukowy
Dostawca treści:: Biblioteka Nauki

Artykuł

Zmień widok

na półce

Informacja

Wyszukujesz frazę "satisfaction index" wg kryterium: Temat

Źródło danych

Dostawca treści

Kolekcja

Rok wydania

Wydawca

Temat

Autor

Typ dokumentu

Język