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    Wyświetlanie 1-3 z 3
    Tytuł:
    The potential of selected polish cities for attracting advanced business processes
    Potencjał wybranych polskich miast dla lokalizacji zaawansowanych usług biznesowych
    Autorzy:
    Mroczek, Arkadiusz
    Kwaśny, Jakub
    Ulbrych, Marta
    Powiązania:
    https://bibliotekanauki.pl/articles/1836116.pdf
    Data publikacji:
    2019
    Wydawca:
    Uniwersytet Opolski
    Tematy:
    Hellwig's measure of development
    business sector services
    location factors
    spatial economics
    BPO
    SSC
    Opis:
    Big cities of Poland have been chosen as investment locations by many companies operating in business sector services. The relatively low cost of skilled labour seems to be their main advantage in this field. However, Polish destinations do not have the absolute labour cost advantage over many other locations, especially those in Asia. Therefore, attracting more demanding advanced business processes becomes a chal- lenge to Polish cities today. Thus, the aim of the paper is to assess the potential of these cities in attracting more advanced business processes, which include, among others, R&D. To attain this goal, synthetic measure based on Hellwig’s development pattern was created. The variables used are rooted in the findings from the review of the literature. The results show that the biggest academic city areas of Poland offer the greatest potential to attract advanced business services.
    Wiele firm działających w sektorze usług biznesowych wybrało duże polskie miasta jako loka- lizacje inwestycyjne. Relatywnie niski koszt wykwalifikowanej siły roboczej wydawał się ich główną zaletą w tym obszarze. Jednak polskie lokalizacje nie mają absolutnej przewagi w odniesieniu do kosztu pracy nad wieloma innymi lokalizacjami, zwłaszcza w Azji. Tym samym przyciąganie bardziej zaawansowanych procesów biznesowych staje się współcześnie szansą dla polskich miast. Dlatego celem artykułu jest ocena potencjału tych miast w przyciąganiu bardziej wymagających, zaawansowanych procesów biznesowych, w tym m.in. w zakresie badań i rozwoju. Aby osiągnąć ten cel, opracowano syntetyczny wskaźnik oceny potencjału analizowanych miast w oparciu o metodę wzorca rozwoju Hellwiga, a użyte zmienne zostały dobrane w oparciu o studia literatury. Wyniki wskazują na przewagę największych ośrodków akademickich w zakresie potencjału przyciągania zaawansowanych usług biznesowych.
    Źródło:
    Studia Miejskie; 2019, 36; 57-70
    2543-5302
    2082-4793
    Pojawia się w:
    Studia Miejskie
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Service processes architecture identification at the financial and accounting shared services centre
    Autorzy:
    Sliż, Piotr
    Brennenstuhl, Martyna
    Powiązania:
    https://bibliotekanauki.pl/articles/1876498.pdf
    Data publikacji:
    2019
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    BPM
    business process management
    process orientation
    shared services center
    SSC
    CUW
    zarządzanie procesami biznesowymi
    orientacja procesowa
    Centrum Usług Wspólnych
    Opis:
    Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Service processes architecture identification at the financial and accounting shared services centre
    Autorzy:
    Sliż, Piotr
    Brennenstuhl, Martyna
    Powiązania:
    https://bibliotekanauki.pl/articles/1844909.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    BPM
    business process management
    process orientation
    shared services center
    SSC
    CUW
    zarządzanie procesami biznesowymi
    orientacja procesowa
    Centrum Usług Wspólnych
    Opis:
    Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-3 z 3

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