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Wyświetlanie 1-3 z 3
Tytuł:
Modelling the costs of pre-hospital transport service for victims of road accidents in TDABC
Autorzy:
Zerka, Abdelaziz
Jawab, Fouad
Powiązania:
https://bibliotekanauki.pl/articles/2124714.pdf
Data publikacji:
2022
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
pre-hospital transport
road accident victims
cost calculation
Morocco
TDABC
transport przedszpitalny
ofiary wypadków drogowych
Kalkulacja kosztów
Maroko
Opis:
The pre-hospital transport of victims of road accidents in Morocco by basic ambulances concerns the majority of the population of victims requiring urgent care. It also constitutes the common service that benefits the entire population of victims, in terms of pre-hospital care. The objective of this contribution is to develop a model for calculating the costs of pre-hospital transport of road accident victims using Time-Driven Activity-Based Costing (TDABC). This model could be effective in better understanding how consumption occurs and how resources are administered and distributed within the pre-hospital care service portfolio. The qualitative research approach that we have adopted in the context of this study has enabled us to map and identify all the activities and tasks carried out in the process of pre-hospital transport of road accident victims. The model obtained is flexible enough to adapt to the various situations of pre-hospital transport of road accident victims by basic ambulances. The application of this model in the Moroccan context, delimited in a well-defined round trip (civil protection - accident site - hospital - civil protection) demonstrates that the said model is valid for cost calculation. The calculations made (217.47 MAD, 224.31 MAD, 225.45 MAD and 226.59 MAD) allow us to identify the possible cases of victims transported by basic ambulance. However, the TDABC, applied to the pre-hospital transport of road accident victims, has some limitations, in particular the estimation of time which is the main key to the allocation of the consumed resources. The results show that the TDABC promotes a better knowledge of all the processes related to the pre-hospital transport service. It allows making visible the value of the costs of the victims of road accidents in the selected patient population. Indeed, when the model is used in the set of routes (black points), decision makers are able to see, on the one hand, the variation of costs between similar pre-hospital transport services and different routes for the same transport services and, on the other hand, the value of the costs of each category of road accident victims' population.
Źródło:
Archives of Transport; 2022, 61, 1; 89--101
0866-9546
2300-8830
Pojawia się w:
Archives of Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The performance of tramway service from the users viewpoint: A comparative analysis between two Moroccan cities
Autorzy:
Zehmed, Karim
Jawab, Fouad
Powiązania:
https://bibliotekanauki.pl/articles/2067395.pdf
Data publikacji:
2021
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
tramway service
performance
perceived quality
satisfaction
Morocco
comparative analysis
komunikacja tramwajowa
wydajność
postrzegana jakość
Maroko
analiza porównawcza
Opis:
The Moroccan government has recently promoted sustainable public transport projects such as tramway services namely in the two largest cities of country, Casablanca and Rabat-Salé. Since its launch, the tramway service is increasingly present in citizens' daily lives in both cities. To maintain its attractiveness, operators and transport authorities should examine the performance of tramway service from user’s point of view. That is, an in-depth understanding of how passengers perceive service quality and what make them satisfied. The purpose of this study is to compare the performance of tramway service in the two cities based on the opinions of a sample size of 613 and 435 individuals in each city. The outcome of this peer comparison allows to determine the strengths and weaknesses of provided service and identify priorities for improvement in each city. Regarding the methodology, we adopted a two-step approach to achieve our research purpose. The first stage intends to compare users' perceptions regarding Service Quality Attributes (SQAs) and overall satisfaction and to identify any significant differences between the two cities. To this end, we applied, in the first stage, a student t-test of two independent samples. The second stage employs an ordered probit regression model to identify the most important SQA; i.e., which most influence the overall satisfaction, and improvements priorities for the current service tramway. The results showed that, in average, passengers found service quality as good and are satisfied with tramway service in both cities. Tram vehicles’ is the best appreciated service attribute in both cities while Comfort in Rabat-Salé and Lines’ connectivity in Casablanca are the least appreciated. Moreover, the service performance of Rabat-Salé tramway exceeds that of Casablanca tramway in terms of service Availability, service Reliability, Fares level, Tram vehicle, Drivers’ competence, Lines’ connectivity, and overall satisfaction. On the other hand, we found that among top six important attributes, Reliability and Administrators should be prioritized for improvement in Casablanca; and staff, Lines, Comfort, and Administrators in Rabat-Salé. Results showed that improvements in all these service aspects would increase significantly overall user’s satisfaction.
Źródło:
Archives of Transport; 2021, 60, 4; 7--21
0866-9546
2300-8830
Pojawia się w:
Archives of Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The performance of tramway service from the users viewpoint: A comparative analysis between two Moroccan cities
Autorzy:
Zehmed, Karim
Jawab, Fouad
Powiązania:
https://bibliotekanauki.pl/articles/2067398.pdf
Data publikacji:
2021
Wydawca:
Polska Akademia Nauk. Czytelnia Czasopism PAN
Tematy:
tramway service
performance
perceived quality
satisfaction
Morocco
comparative analysis
komunikacja tramwajowa
wydajność
postrzegana jakość
Maroko
analiza porównawcza
Opis:
The Moroccan government has recently promoted sustainable public transport projects such as tramway services namely in the two largest cities of country, Casablanca and Rabat-Salé. Since its launch, the tramway service is increasingly present in citizens' daily lives in both cities. To maintain its attractiveness, operators and transport authorities should examine the performance of tramway service from user’s point of view. That is, an in-depth understanding of how passengers perceive service quality and what make them satisfied. The purpose of this study is to compare the performance of tramway service in the two cities based on the opinions of a sample size of 613 and 435 individuals in each city. The outcome of this peer comparison allows to determine the strengths and weaknesses of provided service and identify priorities for improvement in each city. Regarding the methodology, we adopted a two-step approach to achieve our research purpose. The first stage intends to compare users' perceptions regarding Service Quality Attributes (SQAs) and overall satisfaction and to identify any significant differences between the two cities. To this end, we applied, in the first stage, a student t-test of two independent samples. The second stage employs an ordered probit regression model to identify the most important SQA; i.e., which most influence the overall satisfaction, and improvements priorities for the current service tramway. The results showed that, in average, passengers found service quality as good and are satisfied with tramway service in both cities. Tram vehicles’ is the best appreciated service attribute in both cities while Comfort in Rabat-Salé and Lines’ connectivity in Casablanca are the least appreciated. Moreover, the service performance of Rabat-Salé tramway exceeds that of Casablanca tramway in terms of service Availability, service Reliability, Fares level, Tram vehicle, Drivers’ competence, Lines’ connectivity, and overall satisfaction. On the other hand, we found that among top six important attributes, Reliability and Administrators should be prioritized for improvement in Casablanca; and staff, Lines, Comfort, and Administrators in Rabat-Salé. Results showed that improvements in all these service aspects would increase significantly overall user’s satisfaction.
Źródło:
Archives of Transport; 2021, 60, 4; 7--21
0866-9546
2300-8830
Pojawia się w:
Archives of Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-3 z 3

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