- Tytuł:
- Passengers’ satisfaction with the Lagos shuttle train services, Lagos, Nigeria
- Autorzy:
-
Olojede, Olorunfemi Ayodeji
Folorunso, Sikiru Akintunde
Popoola, Adewale Sheyi
Oladeji, Peter Bolaji
Akintifonbo, Olamide
Odeyemi, Damilare Jeremiah - Powiązania:
- https://bibliotekanauki.pl/articles/27315983.pdf
- Data publikacji:
- 2023
- Wydawca:
- Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
- Tematy:
-
Lagos Shuttle Train Services
Mass Transit Train (MTT)
Diesel Multiple Unit (DMU)
Passenger Satisfaction Index (PSI)
service quality
passenger
mode of transport
satisfaction
jakość usług
pasażer
środek transportu
satysfakcja - Opis:
- The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services.
- Źródło:
-
Zeszyty Naukowe. Transport / Politechnika Śląska; 2023, 120; 215--231
0209-3324
2450-1549 - Pojawia się w:
- Zeszyty Naukowe. Transport / Politechnika Śląska
- Dostawca treści:
- Biblioteka Nauki
Artykuł