- Tytuł:
-
Klient organizacji publicznej
The "Client", "Customer" or "Consumer" of Public Organizations - Autorzy:
- Chrisidu-Budnik, Agnieszka
- Powiązania:
- https://bibliotekanauki.pl/articles/587398.pdf
- Data publikacji:
- 2013
- Wydawca:
- Uniwersytet Ekonomiczny w Katowicach
- Tematy:
-
Klient
Konsument
Organizacje pożytku publicznego
Terminologia naukowa
Usługi publiczne
Consumer
Customer
Public benefit organisation
Public services
Terminology of science - Opis:
- The consumption of public services is more complex than consumption of private goods and s services. Many different terms have been used to describe public services users. In particular, the article identifies the different terms that have been used in public sector, including "client", "customer", "consumer". In very brief and general terms client is often seen as the quintessential welfare state user, the passive recipient of professional knowledge. Customer is linked with quality of public service and performance indicators and performance information. Consumer is linked with choice and competition. The figure of customer and consumer have been central to the institutional reforms later became known as New Public Management.
- Źródło:
-
Studia Ekonomiczne; 2013, 169; 11-18
2083-8611 - Pojawia się w:
- Studia Ekonomiczne
- Dostawca treści:
- Biblioteka Nauki
Artykuł