- Tytuł:
-
Narzędzie informatyczne wspomagające zarządzanie danymi klientów
Title IT tools supporting customer data management - Autorzy:
-
Tomczak, Aleksander
Dostatni, Ewa
Górski, Filip - Powiązania:
- https://bibliotekanauki.pl/articles/37178092.pdf
- Data publikacji:
- 2023
- Wydawca:
- Polskie Towarzystwo Zarządzania Produkcją
- Tematy:
-
CRM
customer relationship management
database
3D printing
customer
Make to Order production
zarządzanie relacjami z klientem
baza danych
druk 3D
klient
produkcja na zamówienie - Opis:
- The article describes an example of using a database application to manage customer data in an organization producing products to individual customer orders. The research were carried out in the department of production engineering at the Poznan University of Technology, who conducts research regarding the creation of individual prostheses and ortheses for patients with limb disfunctions. The developed database application with its functionality is included in the area of crm it solutions. The application is an extension of the automedprint system, which is used for fast, automatic designing and manufacturing of prostheses and orthetizes by 3d printing. In automedprint, data concerning clients, products and production orders are saved in different folders, which makes the management of these data very hard. Reason for this, a solution which enables accelerating editing, searching, sorting of data, and therefore providing in a short time information on the status of implementation of individual orders, has been developed.
- Źródło:
-
Zarządzanie Przedsiębiorstwem; 2023, 26, 1; 26-32
1643-4773 - Pojawia się w:
- Zarządzanie Przedsiębiorstwem
- Dostawca treści:
- Biblioteka Nauki
Artykuł