- Tytuł:
- Improvement of maintenance process in a coal mine - case study
- Autorzy:
-
Sztajerska, Dobrochna
Bogdański, Marcin - Powiązania:
- https://bibliotekanauki.pl/articles/1844817.pdf
- Data publikacji:
- 2021
- Wydawca:
- Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
- Tematy:
-
process maturity
methods of quality management
tools of quality management
process improvement
maintenance
dojrzałość procesowa
metody zarządzania jakością
narzędzia zarządzania jakością
doskonalenie procesów
utrzymanie - Opis:
- Purpose: identification of possibilities of using quality management methods and tools to improve maintenance processes. Design/methodology/approach: the tools used were adjusted to the results of cognitive interview and maturity analysis of maintenance process carried out among representatives of various levels of the organization's management, based on an original tool. Findings: it was found that the level of maturity of the process is in the chaotic phase, despite the fact that the company implemented integrated management systems, quality management methods and tools are not systematically used in the process; it seems, however, the needs in this area are very large. Research limitations/implications: the study was conducted on the basis of only one process, in one workplace; only on the basis of own observations it can be concluded that other processes in this plant, as well as similar ones, will show similar deficiencies, which should, however, be subjected to a deeper analysis. Practical implications: it can be assumed that the research results presented in this paper, as well as the proposed practical solutions, may support not only the process under study, but also completely different processes; the study seems to indicate the need of educating the managers in the field of practical skills for improving the processes in the organizations. Originality/value: the study proposes the use of an original tool for measuring process maturity as an entrance to further steps, it also presents the possibility of using tools, the process of their implementation in an actual process, as well as barriers encountered.
- Źródło:
-
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2021, 150; 279-298
1641-3466 - Pojawia się w:
- Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
- Dostawca treści:
- Biblioteka Nauki
Artykuł