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    Wyświetlanie 1-8 z 8
    Tytuł:
    Key competencies in the modern business services sector
    Autorzy:
    Kuzior, Aleksandra
    Sobotka, Bartosz
    Powiązania:
    https://bibliotekanauki.pl/articles/393025.pdf
    Data publikacji:
    2019
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    modern business services sector Poland
    metacompetencies
    soft skills
    competencies
    labour market needs
    sektor nowoczesnych usług biznesowych
    Polska
    metakompetencje
    umiejętności miękkie
    kompetencje
    potrzeby rynku pracy
    Opis:
    Along with the dynamic development of the business services sector in Poland, both in terms of quantity (increase in the number of employees) and quality (increase in handling complex processes), the competence of employees and candidates to work becomes an important determinant of this process. The article analyzes reports on the sector of modern services and the labour market in the scope of desirable competencies of employees in the context of upcoming technological changes (Industry 4.0). As a result of the analysis, a catalogue of meta-competencies was identified, which are key from the point of view of the development of the business services sector and other branches of the modern economy.
    Źródło:
    Organizacja i Zarządzanie : kwartalnik naukowy; 2019, 2; 63-74
    1899-6116
    Pojawia się w:
    Organizacja i Zarządzanie : kwartalnik naukowy
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Źródła podejmowania decyzji w e-usługach
    Sources of decision-making in e-services
    Autorzy:
    Brzozowska, A.
    Kabus, J.
    Powiązania:
    https://bibliotekanauki.pl/articles/324831.pdf
    Data publikacji:
    2015
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    e-biznes
    e-commerce
    e-konsument
    e-usługi
    Internet
    e-business
    e-consumer
    e-services
    Opis:
    Społeczeństwo informacyjne, które ukształtowało się na przestrzeni ostatnich kilkunastu lat, spowodowało, że Internet stał się nieograniczoną siecią dostępu do rozrywki i wiedzy. Otworzył również drzwi do rozwoju nowego typu biznesu i świadczonych usług. Zaawansowane technologie informatyczne coraz bardziej wspomagają wykonywanie e-usług, umożliwiając ich zdalną personalizację, czyli dostosowanie do wymagań każdego e-konsumenta w każdym zakątku świata. Celem niniejszego artykułu jest przedstawienie modeli stosowanych w e-usługach oraz źródeł podejmowania decyzji w tej branży.
    The Information society that has been shaped over the last ten years or so caused that the Internet has become an unlimited network of access to entertainment and knowledge. It has also opened the possibility of development of new types of business and services provided. The more and more advanced information technologies support providing e-services, enabling their remote personalization, that is adjustment to the requirements of each e-customer in every place in the world. The aim of this article is to present the models applied in e-services and the sources of decision-making in this area of business.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2015, 86; 457-467
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Model biznesu dla potrzeb zarzadządzania usługami medycznymi w zakresie stomatologii
    Business model for the needs of managing medical services in the area of dentistry
    Autorzy:
    Dohn, K.
    Łyp, K
    Mocny-Pachońska, K.
    Hüpsch-Marzec, H.
    Powiązania:
    https://bibliotekanauki.pl/articles/946013.pdf
    Data publikacji:
    2018
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    model biznesu
    usługi stomatologiczne
    business model
    dental services
    Opis:
    Celem artykułu jest zbadanie zależności przyczynowo-skutkowej pomiędzy cechami określającymi standardy obsługi klienta z ostatecznym wyborem świadczeniodawcy usług medycznych w zakresie stomatologii oraz opracowanie modelu biznesu dla jednostki medycznej o profilu stomatologicznym, umożliwia-jącego stałą analizę potrzeb klientów oraz działań konkurencji. W artykule, w celu weryfikacji postawionej hipotezy badawczej, przeprowadzono badania bezpo-średnie metodą wywiadu kwestionariuszowego wśród pacjentów gabinetów stomatologicznych woj. śląskiego. Uzyskane wyniki posłużą budowaniu strategii opartej na więzi i właściwej relacji pomiędzy dostawcą a odbiorcą usług stomatologicznych.
    The purpose of this article is to investigate the causal relationship between the characteristics of customer service standards and the final choice of the dental services provider, and to develop a business model of a dental health services that allows the continuous analysis of customer needs and competition. In the article, in order to verify the hypothesis of the research, direct examination was conducted, using the questionnaire survey method in the patient's dental practice of Silesian voivodship. The results will be used to build a relationship-based strategy and a proper relationship between the supplier and the recipient of dental services.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2018, 121; 75-86
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Service processes architecture identification at the financial and accounting shared services centre
    Autorzy:
    Sliż, Piotr
    Brennenstuhl, Martyna
    Powiązania:
    https://bibliotekanauki.pl/articles/1876498.pdf
    Data publikacji:
    2019
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    BPM
    business process management
    process orientation
    shared services center
    SSC
    CUW
    zarządzanie procesami biznesowymi
    orientacja procesowa
    Centrum Usług Wspólnych
    Opis:
    Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Service processes architecture identification at the financial and accounting shared services centre
    Autorzy:
    Sliż, Piotr
    Brennenstuhl, Martyna
    Powiązania:
    https://bibliotekanauki.pl/articles/1844909.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    BPM
    business process management
    process orientation
    shared services center
    SSC
    CUW
    zarządzanie procesami biznesowymi
    orientacja procesowa
    Centrum Usług Wspólnych
    Opis:
    Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of inputs, outputs and goals for the identified activities in the main service processes in the studied SSC organization. Design/methodology/approach: The following research methods were used to achieve the stated goals: quantitative bibliometric analysis, systematic literature review, statistical methods (LOESS analysis), participant observation and unstructured interview. The R programming language was used in the analysis of time series in the theoretical study. Findings: As a result of the study, the main service processes in the examined organization were identified and recreated, and their goals, inputs, outputs and sets of implemented activities were determined. On this basis, a reproduced map of selected main processes is presented, taking into account the course of activities between them. This article supplements the knowledge on the issues of service processes management in an organization identified as SSC and can set the research framework for subsequent empirical proceedings regarding the examination of the level of maturity of selected processes, the level of implementation of process orientation in SSC, as well as attempting to use the generated event logs database for exploration of processes and comparing their course with reference models. Research limitations/implications: The limitations of the presented article result from the presentation of the example of one shared service centre in Poland and a limited group of respondents who, due to the data security policy in the examined organization, could take part in the study. This prevented, among others, detailed characterization of management processes and support processes related to administration, controlling, accounting, human resources and IT. Practical implications: The results presented in this article have an application value related to the map of the main SSC service processes presented, which can be discounted both by the SSC management staff and process owners in the SSC design space, measurement of processes and identification of customer-supplier relations in external and internal terms. Originality/value: The article fills the cognitive gap related to the lack of reconstruction studies, using the observation and interview method, the structure of main and auxiliary service processes in SSC, which is the basis for further research in the field of formalization, exploration, measurement and management of identified processes.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 149; 595-607
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Analiza funkcjonowania e-usług publicznych z wykorzystaniem sieci Petriego
    Analysis of the functioning public e-services with using Petri nets
    Autorzy:
    Janke, P.
    Powiązania:
    https://bibliotekanauki.pl/articles/322585.pdf
    Data publikacji:
    2014
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    zarządzanie procesami biznesowymi
    automatyzacja procesów
    BPM
    BPMS
    modelowanie procesów biznesowych
    zarządzanie publiczne
    business process management
    process automation
    business process modeling
    public management
    Opis:
    W artykule przedstawiono propozycję możliwość zastosowania sieci Petriego jako klasycznej metody opisu procesów organizacji dla analizy usług elektronicznych administracji publicznej. Szczególną uwagę zwrócono na możliwości symulacji funkcjonowania wybranej usługi w konkretnej jednostce.
    The paper presents the possibility of using Petri nets as a classical method of describe organization processes in the analysis of e-Government services. Particular attention was paid to the possibility of simulating the operation of the selected service in a particular public administration unit.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2014, 68; 181-188
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Regional support for internationalization of SMEs – case study of the Autonomous Region of Valencia
    Autorzy:
    Szulc, Tomasz
    Powiązania:
    https://bibliotekanauki.pl/articles/1927456.pdf
    Data publikacji:
    2020
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    internationalization
    support services
    business development
    Uppsala model
    internacjonalizacja
    usługi wsparcia
    rozwój biznesu
    model uppsalski
    Opis:
    Purpose: The objective of the paper is to identify the activities, interorganizational relations among implementing institutions and formulas of their financing, in order to facilitate access to international markets by small and medium-sized enterprises. Design/methodology/approach: Methodology of the paper comprises critical literature review on internationalization, interviews with the representatives of institutions rendering services form SMEs (regional administration and the Chamber of Commerce) as a part of a case study, as well as observation. Theoretical framework of the paper was prepared with a use of critical literature review. Analysis of the business environment of Valencia Autonomous Region was prepared with the application of observation conducted by the author and analysis of secondary sources, mainly regional statistics. The main part of the research was conducted with the use of direct interviews with the employees of the regional and municipal administration and business support organizations. Findings: The literature provides a variety of definitions and paradigms of internationalization. Only a minor part is exercised in practice by the businesses. The majority follows the internationalization path determined in the Uppsala model, however SMEs do not rather proceed to foreign direct investments. Based on the interviews it was determined, that the regional authorities of Valencia provide a range of support services, concentrating financial resources on practically three of them which demonstrate the highest effectiveness and lead to best results in terms of increase of share of exports in the regional GDP. Research limitations/implications: Due to confidentiality, financial indicators concerning public spending, financial participation, as well as the names and respective shares of export net sales revenues were not revealed by the representatives of the Chamber of Commerce. Practical implications: Identified services may be used as a best practice for similar organisations (regional government, business support units) for designing their local mutations of export supporting services. Originality/value: The paper is a comprehensive analysis of public services supporting regional exports and their conformance with the theoretical models of internationalization.
    Źródło:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 148; 719-734
    1641-3466
    Pojawia się w:
    Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    The effectiveness of logistics development and its impact on the economies of the countries along the silk road passing through Kazakhstan
    Autorzy:
    Raimbekov, Z.
    Syzdykbayeva, B.
    Rakhmetulina, Z.
    Zhenskhan, D.
    Powiązania:
    https://bibliotekanauki.pl/articles/375322.pdf
    Data publikacji:
    2018
    Wydawca:
    Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
    Tematy:
    economic belt of the Silk Road
    logistics factors
    ranking doing business
    international corridor
    international trade
    market of logistics services
    logistics efficiency
    Ekonomiczny Pas Jedwabnego Szlaku
    wskaźniki logistyczne
    raport Doing Business
    korytarz międzynarodowy
    handel zagraniczny
    rynek usług logistycznych
    efektywność logistyczna
    Opis:
    In modern global conditions, the revival of the economic belt of the Great Silk Road as a whole opens up new significant opportunities for countries along the route to develop the economies of these countries. Nowadays, the main factors for the integration of these countries are logistics, international trade, and tourism. The relevance of the study lies in the very methodological approach of assessing the logistics factors affecting the economy of a number of countries along the economic belt of the Silk Road. A group of preliminary countries, through which lie main routes of the economic belt of Silk Road, including Kazakhstan, were selected. An analysis was carried out on the efficiency of development of logistics and trade, impact of development of logistics on international trade. Based on the analysis of international indices of logistics efficiency, international trade conditions and regression models, problems and reasons for lagging have been identified that affect the economic development of countries along the Silk Road routes. Priority initiatives have been identified to overcome restrictions that impede the development of logistics and increase trade capacity in the countries of the Silk Road, in particular the Eurasian Economic Union (EAEU), including Kazakhstan.
    Źródło:
    Transport Problems; 2018, 13, 4; 127-142
    1896-0596
    2300-861X
    Pojawia się w:
    Transport Problems
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-8 z 8

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