Informacja

Drogi użytkowniku, aplikacja do prawidłowego działania wymaga obsługi JavaScript. Proszę włącz obsługę JavaScript w Twojej przeglądarce.

Wyszukujesz frazę "customer service" wg kryterium: Temat


Wyświetlanie 1-5 z 5
Tytuł:
Basic Determinants in Integrated Supply Chains
Autorzy:
Mindur, Maciej
Pawęska, Marcin
Powiązania:
https://bibliotekanauki.pl/articles/504429.pdf
Data publikacji:
2019
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
supply chain
customer service
Opis:
An integrated supply chain is currently a decisive factor when it comes to remaining on increasingly demanding markets. Optimal organization of the supply chain is often a serious challenge for businesses that need to function in a more efficient way, and to provide products tailored to individual customers’ needs. The accuracy and precision at every stage are crucial, as well as shorter response time to changes in demand, customer tastes and economic conditions.
Źródło:
Logistics and Transport; 2019, 41, 1; 31-40
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Significance of Customer Service in Logistics
Autorzy:
Barcik, Ryszard Antoni
Jakubiec, Marcin Bartosz
Powiązania:
https://bibliotekanauki.pl/articles/503786.pdf
Data publikacji:
2013
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
customer service
logistics systems
Opis:
Customer service is one of the most significant processes of organisation, including the logistic area (logistic systems). This work presents chosen aspects and characteristics of customer service in relation to logistic systems. The paper includes valuable hints for the executives regarding the creation of proper level of customer service, followed by the customer`s satisfaction.
Źródło:
Logistics and Transport; 2013, 17, 1; 5-10
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Assessment of Customer Satisfaction in Logistic Operators
Autorzy:
Kramarz, Marzena
Slupina, Maciej
Powiązania:
https://bibliotekanauki.pl/articles/504230.pdf
Data publikacji:
2017
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
Customer Satisfaction Index
quality maps
logistics customer service
Opis:
Among numerous factors which affect a company's success on the market, the customer satisfaction is an important element. This paper presents a proposal for customer satisfaction assessment procedures which takes into account customer segmentation. A survey was carried out among the customers of the Silesian branch of an international logistic operator. As a result, CSI was measured in selected segments, quality maps were prepared and logistic customer service elements requiring improvement were proposed.
Źródło:
Logistics and Transport; 2017, 35, 3; 13-20
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Consumer Behaviour of Clients Travelling by Stena Line’s Ferries
Autorzy:
Kizielewicz, Joanna Janina
Powiązania:
https://bibliotekanauki.pl/articles/503878.pdf
Data publikacji:
2014
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
purchasing behaviour
consumer behaviour
ferry travel
customer service
Opis:
In the era of tough competition, each company should closely follow the trends on the market and watch changing expectations of potential buyers of their goods and services. Only those organizations that are able to meet the customers’ needs and preferences, gain a competitive position on the market. The objective of the article is to assess purchasing behaviour of customers travelling by ferries to Sweden on the Gdynia-Karlskrona route which is operated by Stena Line. The article consists of four main parts. The objective and methodology of empirical researches that were carried out are presented in the first part of the article. Next, there are theoretical considerations on customers’ behaviour and factors influencing their decision making process. In the third part of the article, the analysis of selected elements of purchasing behaviour of people travelling by ferries based on the results of empirical research was presented. The article ends with the summary indicating the conclusions that arose thanks to analysis of the survey results.
Źródło:
Logistics and Transport; 2014, 21, 1; 63-72
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The Analysis of the Consumer Satisfaction with the Quality of Logistics Services in the DPD Company
Autorzy:
Roman, Kamil
Sawczuk, Damian
Powiązania:
https://bibliotekanauki.pl/articles/504563.pdf
Data publikacji:
2017
Wydawca:
Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:
customer
service
logistic company
Opis:
Customer service is one of the leading elements of modern logistics. The issues connected with the quality of services as well as to the level of customer service are the subject of interest of many researchers. Based on the literature of the subject, it can be safely stated that the most of the available papers focus on the theoretical aspect of this matter. Therefore, in the following work one can see an attempt of presenting the process of implementing logistic customer service based on one of the leading courier companies in Poland. Dynamic Parcel Distribution (hereinafter referred to as DPD) is a company that owns nearly 30% of shares in the Polish courier market. The significant position of the national leader in the courier service business obliges the company to conduct the responsible and efficient customer service that is adjusted to the demands of the buyers. The purpose of this study was to investigate how logistic customer service improves the relationship between company and its customers. The evaluation of research findings will result in proposing solutions that will aim to improve the processes connected with the customer service in the DPD Company.
Źródło:
Logistics and Transport; 2017, 34, 2; 33-40
1734-2015
Pojawia się w:
Logistics and Transport
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-5 z 5

    Ta witryna wykorzystuje pliki cookies do przechowywania informacji na Twoim komputerze. Pliki cookies stosujemy w celu świadczenia usług na najwyższym poziomie, w tym w sposób dostosowany do indywidualnych potrzeb. Korzystanie z witryny bez zmiany ustawień dotyczących cookies oznacza, że będą one zamieszczane w Twoim komputerze. W każdym momencie możesz dokonać zmiany ustawień dotyczących cookies