- Tytuł:
- An integrated system of conscious enterprise resource management
- Autorzy:
-
Tekielak, M.
Szpytko, J. - Powiązania:
- https://bibliotekanauki.pl/articles/247061.pdf
- Data publikacji:
- 2011
- Wydawca:
- Instytut Techniczny Wojsk Lotniczych
- Tematy:
-
management
cost reduction
technical support
technical documentation
ERP
CRM
CAD - Opis:
- Technical support and management over sales process in enterprise oriented on customer particular technical demands, require new approach in current economic environment. In the face of strong competition and tendency for costs reductions of offered technical solutions, especially with low materials value - the key task is reducing cost of technical support and sales service. It is possible by reduction of time spent by specialist working out typical, simple but time consuming the most popular queries from the customers. To this end, in existing enterprise proper project was undertaken aimed at developing a computer system integrating modules of technical knowledge data base of offered solutions as well sales and customer relationship management. The subject of the paper is the company information structure-oriented integrated system of conscious resource management. Prototype version of system was developed and is running, up to full operational stage of the system, information about exact worked solution are prohibited for publishing. Worked solution is unique on the market in the range of fixing systems what a reason to limit outgoing detailed information is. Achieved prototypes generates impressive output, with reduction of 70 [%] of time necessary to designs the same solutions with traditional tools. Quantity of mistakes on product list is almost gone, and quality of designed solutions also is significantly improved with very precise and detailed drawings. Initial results allow confirming that commence of this project it was right decision.
- Źródło:
-
Journal of KONES; 2011, 18, 4; 519-525
1231-4005
2354-0133 - Pojawia się w:
- Journal of KONES
- Dostawca treści:
- Biblioteka Nauki
Artykuł