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Wyświetlanie 1-2 z 2
Tytuł:
Exploratory and confirmatory analysis to identify airports and airlines characteristics as factors influencing of domestic passenger traffic in Nigeria
Autorzy:
Adenigbo, Adedotun Joseph
Ofumwengbe, Osahenrumwen
Kanyio, Olufunto Adedotun
Powiązania:
https://bibliotekanauki.pl/articles/2141209.pdf
Data publikacji:
2022
Wydawca:
Fundacja Centrum Badań Socjologicznych
Tematy:
domestic airports
airport characteristics
airline services
passenger traffic
Opis:
Passenger traffic at airports is characterised by fluctuations resulting from the influence of several factors. The influence of each factor is different, leading to unpredictable passenger traffic patterns that make planning difficult. Previous studies used geographic, demographic, and economic variables as exploratory factors to examine air travel demand. The study explores several variables to confirm airports and airlines’ characteristics as demand factors for domestic air travel in Nigeria. Data for the study were collected by administering a questionnaire to respondents at major domestic airports in Nigeria. The variables were presented in the 5-point Likert Scale for respondents to rank in order of significance. Exploratory and confirmatory factor analyses (EFA and CFA) were employed to identify the significant factors affecting passenger traffic at domestic airports in Nigeria. EFA reduced fifteen variables to four orthogonal factors influencing passenger traffic at domestic airports. CFA validates airport and airline services, demographics, economic factors, and airport size and facilities as significant factors affecting passenger traffic at domestic airports in Nigeria. The model fit test shows CMIN/DF = 2.263; CFI = 0.940; GFI = 0.929; NFI = 0.901; and RMSEA = 0.078. The result identifies airport and airline characteristics as factors influencing passenger traffic at the domestic airport in any country. It implies that airport and airline characteristics significantly influence domestic air traffic and needs to be included in modelling. Identifying airport and airline characteristics as air travel determinants make this study unique for policy decisions to forecast domestic passenger traffic in a country.
Źródło:
Journal of Sustainable Development of Transport and Logistics; 2022, 7, 1; 36-50
2520-2979
Pojawia się w:
Journal of Sustainable Development of Transport and Logistics
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Proposing a framework for airline service quality evaluation using Type-2 Fuzzy TOPSIS and non-parametric analysis
Autorzy:
Haghighat, N.
Powiązania:
https://bibliotekanauki.pl/articles/2140837.pdf
Data publikacji:
2017
Wydawca:
Fundacja Centrum Badań Socjologicznych
Tematy:
airline service quality
passenger satisfaction
non-parametric analysis
Type-2 Fuzzy Set
Fuzzy TOPSIS
Opis:
This paper focuses on evaluating airline service quality from the perspective of passengers' view. Until now a lot of researches has been performed in airline service quality evaluation in the world but a little research has been conducted in Iran, yet. In this study, a framework for measuring airline service quality in Iran is proposed. After reviewing airline service quality criteria, SSQAI model was selected because of its comprehensiveness in covering airline service quality dimensions. SSQAI questionnaire items were redesigned to adopt with Iranian airlines requirements and environmental circumstances in the Iran's economic and cultural context. This study includes fuzzy decision-making theory, considering the possible fuzzy subjective judgment of the evaluators during airline service quality evaluation. Fuzzy TOPSIS have been applied for ranking airlines service quality performances. Three major Iranian airlines which have the most passenger transfer volumes in domestic and foreign flights were chosen for evaluation in this research. Results demonstrated Mahan airline has got the best service quality performance rank in gaining passengers' satisfaction with delivery of high-quality services to its passengers, among the three major Iranian airlines. IranAir and Aseman airlines placed in the second and third rank, respectively, according to passenger's evaluation. Statistical analysis has been used in analyzing passenger responses. Due to the abnormality of data, Non-parametric tests were applied. To demonstrate airline ranks in every criterion separately, Friedman test was performed. Variance analysis and Tukey test were applied to study the influence of increasing in age and educational level of passengers on degree of their satisfaction from airline's service quality. Results showed that age has no significant relation to passenger satisfaction of airlines, however, increasing in educational level demonstrated a negative impact on passengers' satisfaction with airline's service quality.
Źródło:
Journal of Sustainable Development of Transport and Logistics; 2017, 2, 2; 6-25
2520-2979
Pojawia się w:
Journal of Sustainable Development of Transport and Logistics
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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