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Wyszukujesz frazę "Norman, K." wg kryterium: Autor


Wyświetlanie 1-2 z 2
Tytuł:
Working Conditions in a Selected Sample of Call Centre Companies in Sweden
Autorzy:
Norman, K.
Tornqvist, E. W.
Toomingas, A.
Powiązania:
https://bibliotekanauki.pl/articles/90044.pdf
Data publikacji:
2008
Wydawca:
Centralny Instytut Ochrony Pracy
Tematy:
working conditions
call centre
questionnaire
computer work
Opis:
Background. Call centres (CCs) are among the most rapidly growing forms of workplaces in Sweden. The purpose of the study was to describe and compare working conditions between operators at internal and external CC companies and work tasks of different complexity. Method. A questionnaire was answered by 1 183 operators, 848 women and 335 men, from 28 different CCs. The questionnaire covered background factors, employment, working hours and remuneration, call logging and monitoring, duties, computer work and workplace design during the previous month. Results. Operators at external companies and operators with low-complexity work tasks were younger, more often employed by the hour and worked on a varying roster. They spent longer time on customer calls and had less varied tasks. Additional remuneration, call logging and monitoring were more common at external companies and among operators with low-complexity work tasks. Conclusion. The working conditions varied between internal and external CCs. There was also a variation in working conditions between work tasks of different complexity. There were aspects of supervision style and organization of work at CCs, especially at external ones and those with low-complexity tasks that could introduce stress and lack of well being among the staff.
Źródło:
International Journal of Occupational Safety and Ergonomics; 2008, 14, 2; 177-194
1080-3548
Pojawia się w:
International Journal of Occupational Safety and Ergonomics
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Reliability of a Questionnaire and an Ergonomic Checklist for Assessing Working Conditions and Health at Call Centres
Autorzy:
Norman, K.
Alm, H.
Tornqvist, E. W.
Toomingas, A.
Powiązania:
https://bibliotekanauki.pl/articles/90485.pdf
Data publikacji:
2006
Wydawca:
Centralny Instytut Ochrony Pracy
Tematy:
test-retest reliability
inter-observer test
questionnaire
ergonomic checklist
call centre
computer work
ergonomia
warunki pracy
praca a choroby
centra telefoniczne
praca przy komputerze
kwestionariusz
Opis:
Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability. Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale.
Źródło:
International Journal of Occupational Safety and Ergonomics; 2006, 12, 1; 53-68
1080-3548
Pojawia się w:
International Journal of Occupational Safety and Ergonomics
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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