- Tytuł:
- Functioning of e-administration exemplified by the Silesian Province – research results
- Autorzy:
-
Wolniak, R.
Skotnicka-Zasadzień, B. - Powiązania:
- https://bibliotekanauki.pl/articles/359083.pdf
- Data publikacji:
- 2012
- Wydawca:
- Akademia Morska w Szczecinie. Wydawnictwo AMSz
- Tematy:
-
e-administration
quality of services
services provided by self-governments
factor analysis
Silesia Province - Opis:
- The article presents functioning of e-administration in the Silesian Province. Respondents from different towns in the Silesian Province evaluated the following issues: benefits of using an e-office, the medium used for communication with an e-office, the level of customer satisfaction with e-administration functioning. The research results were analysed by exploratory factor analysis. The main advantages of using e-administration which were quoted by the surveyed include: the promptness of settling matters and the lack of queues. Three hidden factors related to the benefits of using an e-office were defined by means of exploratory factor analysis: accessibility, communication and costs, as well as safety. On the basis of the conducted investigations it can be stated that in the process of introducing e-administration it is necessary to be exercise caution and constantly control the level of these services quality.
- Źródło:
-
Zeszyty Naukowe Akademii Morskiej w Szczecinie; 2012, 32 (104) z. 1; 119-125
1733-8670
2392-0378 - Pojawia się w:
- Zeszyty Naukowe Akademii Morskiej w Szczecinie
- Dostawca treści:
- Biblioteka Nauki
Artykuł