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Wyświetlanie 1-6 z 6
Tytuł:
Socially responsible human resource management towards migrant workers with the focus on the employees’ interests
Autorzy:
Piwowar-Sulej, Katarzyna
Cierniak-Emerych, Anna
Mazur-Wierzbicka, Ewa
Powiązania:
https://bibliotekanauki.pl/articles/27313518.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
employees
expectations
interests
corporate social responsibility
sustainable HRM
pracownicy
oczekiwania
interesy
społeczna odpowiedzialność biznesu
zrównoważony HRM
Opis:
Purpose: The following two main research questions were addressed in this article: 1) Which employees’ interests are the most important for Ukrainian migrant workers? 2) To what extent companies ensure the interests of Ukrainian migrant workers? Since migration is often associated with precarious employment, the problems of the relationship between the form of employment and the interests of migrants were examined as well. Design/methodology/approach: For the purpose of this paper, such methods as literature survey of publications indexed mainly in Scopus database and empirical research in the form of a survey were used. The survey was carried out in 2020 in Poland and the respondents were Ukrainian workers. The research was conducted using the PAPI technique and based on a with the use of a representative sample. Findings: Empirical research shows that the most important interests of migrants (of 22 analyzed interests) are salaries adequate to duties, ensuring good occupational safety and health, and clear evaluation criteria. At the same time, the second and third of the indicated interests are mostly ensured by employers, regardless of the form of employment in which the respondents work. This leads to certain practical and theoretical implications. Practical implications: The Ukrainian population is gradually growing in Poland which results from the armed conflict and the difficult economic situation in Ukraine. Therefore, the presented research is utmost valid. Originality/value: The concept of socially responsible HRM (SRHRM) emerged as an element of CSR focused on the inside of the company (its employees treated as the most important stakeholders). Surveys devoted to the implementation of the concept of CSR are carried out mainly among employees who are citizens of the country where the enterprise surveyed is headquartered. The issue of migration is discussed rather from the perspective of such academic disciplines as economics and sociology than the discipline of human resource management. This study aims to fill the gap in research on SRHRM through examining the HRM practices in the context of migrant workers with a focus on employee interests.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 162; 599--621
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Oczekiwania pracowników związane z bezpiecznym funkcjonowaniem w środowisku pracy
Employee expectations of safety in the workplace
Autorzy:
Bodak, A.
Gableta, M.
Powiązania:
https://bibliotekanauki.pl/articles/323595.pdf
Data publikacji:
2015
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
oczekiwania pracowników
środowisko pracy
bezpieczeństwo pracy
dobrostan
employee expectations
working environment
work safety and security
well-being
Opis:
W artykule dokonano identyfikacji składowych bezpiecznego środowiska pracy posiłkując się wynikami badań, dotyczących oczekiwań pracowników wykonawczych. Stwierdzono, że istnieją przesłanki do poszerzenia obszaru tego środowiska, rozpatrywanego jak dotąd głównie przez pryzmat bhp, o aspekty psychospołeczne, dotyczące odpowiedniego kształtowania warunków i bezpieczeństwa zatrudnienia oraz atmosfery pracy i współdziałania, co sprzyja wzrostowi dobrostanu zatrudnionych, a przez to ich zaangażowania.
The paper identifies components of a safe working environment drawing from results of research into blue collar workers’ expectations. It was found that the environment, instead of taking the traditional work-safety-and-hygiene perspective, might be extended with psycho-social elements creating the desired conditions and security of employment, work atmosphere and cooperation, which contributes to employees’ well-being as well as increases their commitment.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2015, 83; 45-54
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Students’ opinions of service quality in the field of higher education
Autorzy:
Puchała, Jacek
Powiązania:
https://bibliotekanauki.pl/articles/1931397.pdf
Data publikacji:
2020
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
quality management
higher education
quality of education
students expectations
SERVQUAL
zarządzanie jakością
szkolnictwo wyższe
jakość kształcenia
oczekiwania studentów
Opis:
Abstract: The reform of higher education has introduced some changes in the scoring of publications and the award of degrees and academic titles. Missing are changes in the regulations concerning the financing of studies. Students still do not know how much money is spent on their education. Thus, financial resources should be reflected in the quality of information received. This article is a case study of students of Economics and Management from the Faculty of Agriculture and Economics of the University of Agriculture in Krakow and the Faculty of Management and Production Engineering of the State Vocational College in Oświęcim. The SERVQUAL survey method was applied. The research was conducted during the summer semester of the 2018/19 academic year. The results of the research indicate that students at the public college in Oświęcim have higher expectations than those from the university in Kraków. The students of the University of Agriculture evaluated the quality of their education as being closer to their expectations. Moreover, students of part-time studies are usually more demanding than their full-time counterparts. However, it is easier to satisfy lower expectations. Through appropriate marketing of the university, the marketed product can be shaped in such a way that the quality assessment is satisfactory for the university.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2020, 143; 259-274
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Leadership in ISO 9001:2015
Autorzy:
Wolniak, Radosław
Powiązania:
https://bibliotekanauki.pl/articles/324783.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
quality management
ISO 9001:2015
ISO 9001
leadership
interested parties
needs
expectations
zarządzanie jakością
przywództwo
strony zainteresowane
wymagania
oczekiwania
Opis:
The aim of the paper is to analyze the question connected with leadership in the implementation and management of the ISO 9001:2015 system. In the paper we presented the definitions of leadership, some examples of leadership styles and the motivation method used in those styles, problems connected to communication-related quality management issues, using leadership methods to fulfill customers’ needs. Top management demonstrates leadership and the ability to commit to customer focus within particular organization.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 133; 137-150
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Context of the organization in ISO 9001:2015
Autorzy:
Wolniak, Radosław
Powiązania:
https://bibliotekanauki.pl/articles/322363.pdf
Data publikacji:
2019
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
quality management
ISO 9001:2015
ISO 9001
organization context
interested parties
needs
expectations
zarządzanie jakością
kontekst organizacji
strony zainteresowane
potrzeby
oczekiwania
Opis:
The aim of the paper is to analyze the question connected with the context of the organization in the organization implemented ISO 9001:2015 system. In the paper we described the elements of the context of the organization and their influence on the activity of the firm, the needs and expectations of the interested parties and methods for monitoring the needs of the interested parties. The external and internal issues relevant to an organization are determined during management reviews. Top management assigns monitoring issues to appropriate process owners for monitoring. The process owner should monitor the issues and prepare appropriate reports indicating the methods and results of the whole monitoring process. If feasible, appropriate metrics are also advised for presenting the results.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2019, 133; 121-136
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Approach to predict product quality considering current customers’ expectations
Autorzy:
Siwiec, Dominika
Pacana, Andrzej
Bednárová, Lucia
Powiązania:
https://bibliotekanauki.pl/articles/27313593.pdf
Data publikacji:
2022
Wydawca:
Politechnika Śląska. Wydawnictwo Politechniki Śląskiej
Tematy:
predict
product quality
decision support
naïve Bayesian classifier
weighted sum model
customer expectations
przewidywanie
jakość produktu
wspomaganie decyzji
naiwny klasyfikator Bayesa
metoda sumy ważonej
oczekiwania klientów
Opis:
Purpose: The purpose was to develop an approach to predict product quality considering current customers' expectations. Design/methodology/approach: The approach includes integrated techniques, i.e.: SMART(-ER) method, a questionnaire with the Likert scale, brainstorming (B&M), WSM method, and Naïve Bayes Classifier. This approach refers to obtaining customers' expectations for satisfaction from the current quality of products and the importance of these criteria. Based on the satisfaction of customers, the quality of the product was estimated and classified. Then, the quality of the product was predicted for current customers. Findings: It was shown that it is possible to predict product quality based on current customer expectations, and so based on the current existing product. Research limitations/implications: The proposed approach does not include the possibilities of determining the expected quality of the product. The approach focuses on predicting customers' satisfaction with the current quality of the product. Therefore, if there is a need for improvement actions, further analyzes should be carried out to determine which criteria should be modified and how. Practical implications: The presented approach can be used for any product. Therefore, it is a useful tool for any kind of organization, which strives to meet customer satisfaction. Despite the possibility to predict the quality of the product, the proposed approach can indicate at an early stage to the organization that it is necessary to make improvement actions. Social implications: It is possible to reduce the waste of resources by predicting that improvement actions are necessary. Moreover, the approach supports an entity (e.g., expert, enterprise, interested parties) in predicting current customers' satisfaction. Originality/value: Originality is predicting product quality based on current customers' expectations. A new combination of quality management techniques, decision support, and machine learning was implemented.
Źródło:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska; 2022, 155; 461--472
1641-3466
Pojawia się w:
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-6 z 6

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