Temat: logistics service quality - Katalog OPAC zbiorów

Skocz do pozycji: 1.

Tytuł:: On Logistics Service Quality Evaluation – Case Study
Autorzy:: Werbińska-Wojciechowska, Sylwia
Powiązania:: https://bibliotekanauki.pl/articles/503898.pdf
Data publikacji:: 2011
Wydawca:: Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:: logistics service
logistics service provider
quality measurement
Opis:: This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Źródło:: Logistics and Transport; 2011, 13, 2; 45-56
1734-2015
Pojawia się w:: Logistics and Transport
Dostawca treści:: Biblioteka Nauki

Artykuł

Skocz do pozycji: 2.

Tytuł:: Assessment of Customer Satisfaction in Logistic Operators
Autorzy:: Kramarz, Marzena
Slupina, Maciej
Powiązania:: https://bibliotekanauki.pl/articles/504230.pdf
Data publikacji:: 2017
Wydawca:: Międzynarodowa Wyższa Szkoła Logistyki i Transportu
Tematy:: Customer Satisfaction Index
quality maps
logistics customer service
Opis:: Among numerous factors which affect a company's success on the market, the customer satisfaction is an important element. This paper presents a proposal for customer satisfaction assessment procedures which takes into account customer segmentation. A survey was carried out among the customers of the Silesian branch of an international logistic operator. As a result, CSI was measured in selected segments, quality maps were prepared and logistic customer service elements requiring improvement were proposed.
Źródło:: Logistics and Transport; 2017, 35, 3; 13-20
1734-2015
Pojawia się w:: Logistics and Transport
Dostawca treści:: Biblioteka Nauki

Artykuł

Informacja