- Tytuł:
-
Zawód pilota wycieczek w kontekście jakości usług biur podróży
Occupation of the tour guide in terms of quality of services of tour operates - Autorzy:
- Wanagos, M.
- Powiązania:
- https://bibliotekanauki.pl/articles/78329.pdf
- Data publikacji:
- 2010
- Wydawca:
- Zachodniopomorski Uniwersytet Technologiczny w Szczecinie. Wydawnictwo Uczelniane ZUT w Szczecinie
- Tematy:
-
wycieczki
biura podrozy
uslugi turystyczne
jakosc uslug
pilot wycieczek
praca
turysci
zaspokajanie oczekiwan - Opis:
- The tour guide job is a very important factor in shaping the quality of services offered by tour operates. Often, a tour guide is the only factor that can unsuccessful trip, turn to the trip memorable for all participants. Tour operators, who employ tour giudes try to choose the staff so as to have the assurance that the services provided by them will be satisfactory for the customer, and thus give rise to a positive feeling about the quality of the purchased travel agency services. Organizers perceive the tourism profession and the work of tour guide as an important element of building quality services sold by travel agencies for tourists. Respondents organizers admitted that the tour guide is someone who has a huge impact on the perception of quality by participants and their subsequent perception of the office. The tour guide is an extremely important part in building the quality of tourist services offered by tour operates.
- Źródło:
-
Folia Pomeranae Universitatis Technologiae Stetinensis. Oeconomica; 2010, 61
2081-0644 - Pojawia się w:
- Folia Pomeranae Universitatis Technologiae Stetinensis. Oeconomica
- Dostawca treści:
- Biblioteka Nauki
Artykuł