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Wyszukujesz frazę "Nowak, Marcin." wg kryterium: Autor


Wyświetlanie 1-2 z 2
Tytuł:
The effectiveness of management control as a tool for developing the quality of educational services in the public sector
Autorzy:
Nowak, Marcin
Wójtowicz, Łukasz
Powiązania:
https://bibliotekanauki.pl/articles/16729741.pdf
Data publikacji:
2022
Wydawca:
Instytut Naukowo-Wydawniczy "SPATIUM"
Tematy:
management control
managerial control
public sector
Opis:
The aim of the article was to measure the level of effectiveness of Management Control using a survey method among employees of educational institutions in selected aspects of management practice. The article discusses the basics of the Management Control System in the context of considering its effectiveness in shaping the quality of educational services. The basic understanding of Management Control in the public sector was presented and similarities and inspirations from management methods used in business practice were analysed. The next part of the article presents the results of research among employees of educational institutions in the Mazowieckie Voivodeship. Conclusions from the research results concerned the perspective of the effectiveness of the Management Control System in public educational institutions.  The final conclusions discuss the weaknesses of Management Control and development elements constituting the basis for improving both the organizational aspects of educational institutions, as well as the level of human resources management.
Źródło:
Central European Review of Economics & Finance; 2022, 40, 5; 36-46
2082-8500
2083-4314
Pojawia się w:
Central European Review of Economics & Finance
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Evaluation of the quality of banking services with the use of the SERVPERF method
Autorzy:
Aleksander, Lotko,
Małgorzata, Lotko,
Magdalena, Paździor,
Łukasz, Wójtowicz,
Marcin, Nowak,
Piotr, Paździor,
Powiązania:
https://bibliotekanauki.pl/articles/708635.pdf
Data publikacji:
2017
Wydawca:
Instytut Naukowo-Wydawniczy "SPATIUM"
Opis:
The purpose of this paper is to measure and evaluate the quality of banking services with the use of the SERVPERF method. The questionnaire method was applied in the study. The questionnaire was composed of two parts. The first part covered certificate questions specifying the customers of the bank and the second substantial part included the questions of the SERVPERF questionnaire. The author of this paper has studied merely the quality performance pursuant to the assumption of the SERVPERF method adopting the expectations of the customers at the maximum level. The analysis of the results of the carried out study demonstrates that the biggest quality gap was observed for the dimension tangibles. The study of diversification showed that tangibles, empathy and responsiveness are diversified only by one factor. Education of the respondents was a variable that diversified the greatest number of dimensions.
Źródło:
Central European Review of Economics & Finance; 2017, 22, 6; 17-28
2082-8500
2083-4314
Pojawia się w:
Central European Review of Economics & Finance
Dostawca treści:
Biblioteka Nauki
Artykuł
    Wyświetlanie 1-2 z 2

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