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    Wyświetlanie 1-2 z 2
    Tytuł:
    Quality assurance of customer service in the selected banking position
    Autorzy:
    Sukiennik, Katarzyna
    Król, Sylwia
    Powiązania:
    https://bibliotekanauki.pl/articles/1178911.pdf
    Data publikacji:
    2017
    Wydawca:
    Przedsiębiorstwo Wydawnictw Naukowych Darwin / Scientific Publishing House DARWIN
    Tematy:
    customer service
    quality
    strategy of banks
    types of banks
    Opis:
    The article shows the importance of customer service quality in banks. Generally known institutions, which are used by a large number of citizens are the banks.[1] Having a bank account is needed both for private individuals who are applying for a job or planning to take a loan [6] or an enterprise while investing. One of the main sources of competitive advantage is the quality of service, which in the banking sector makes it possible to gain advantage over other competitors. Customer service in the banking sector has to be delivered at a very high level as customers who take care of their savings must be certain that nothing will happen to them. Both through the impact on customer satisfaction and loyalty, as well as the high quality of services offered, will make it possible to make a profit.
    Źródło:
    World Scientific News; 2017, 89; 150-156
    2392-2192
    Pojawia się w:
    World Scientific News
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
    Tytuł:
    Rodzaje i funkcje banków w systemie gospodarczym Unii Europejskiej
    Types and Functions of Banks in the Eu Economy
    Autorzy:
    Szewczak, Marcin
    Sura, Rafał
    Powiązania:
    https://bibliotekanauki.pl/articles/1807279.pdf
    Data publikacji:
    2019-11-14
    Wydawca:
    Katolicki Uniwersytet Lubelski Jana Pawła II. Towarzystwo Naukowe KUL
    Tematy:
    rodzaje banków
    funkcje banków
    Unia Europejska
    banki
    bank types
    functions of banks
    European Union
    banks
    Opis:
    The notion of a universal bank has always been prominent since the 1989 reform of the banking system, both in relation to the doctrine and legislation. A universal bank is thought of as a bank empowered to perform all banking operations, which is unlimited territorially and in terms of its scope. It can act autonomously and on equal terms with other entities on the capital market. In other words, this is a bank which is licensed to perform any banking operation and is not restricted by the kind of performed services. It can also freely operate on the monetary and capital markets. Due to the two-tier structure of the banking system in Poland, the most fundamental division is that between the Polish National Bank as the central bank and commercial banks. There are also investment, special, and cooperative banks. Legally, banks can be divided according to the following criteria: organisational-legal form, location of the head office, and the head office of the bank founders. Additionally, a criterion related to the nature of capital ownership can be introduced, and therefore one can distinguish: state, communal, private, foreign, or mixed-capital banks. The functions of a bank as a broker on the financial market are connected with money exchange, reception of deposits, provision of credits, and transport of money. In the economy of the European Union there is no predetermined bank model, nor are there types of banks thus determined. Therefore, the member states can freely shape their legislation, which determines the typological division of banks and their functions in the economy of the state. Every member country of the EU, including Poland, there are multiple commercial banks which function as universal, investment, special, and cooperative banks. Significantly, there are central banks on top of the two-tier banking structure of every individual country.
    Źródło:
    Roczniki Nauk Prawnych; 2008, 18, 1; 195-208
    1507-7896
    2544-5227
    Pojawia się w:
    Roczniki Nauk Prawnych
    Dostawca treści:
    Biblioteka Nauki
    Artykuł
      Wyświetlanie 1-2 z 2

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