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Tytuł:
Evaluation of the hospital environment for women with endometrial cancer
Autorzy:
Skręt-Magierło, Joanna
Raś, Renata
Barnaś, Edyta
Skręt, Andrzej
Powiązania:
https://bibliotekanauki.pl/articles/989067.pdf
Data publikacji:
2016
Wydawca:
Instytut Medycyny Wsi
Tematy:
endometrial cancer
hospital environment
patient satisfaction
Opis:
Introduction and objectives. The aim of the study was describe the factors determining the evaluation of the hospital environment, especially satisfaction with care and individual needs of cancer patients. Material and methods. The study comprised 80 women with endometrial cancer diagnosed and treated surgery in the Clinic of Gynaecology and Obstetrics in Rzeszow, Poland, between 2011–2012. The study used 3 questionnaires: the Goals Attainment Scaling (GAS) questionnaires, and questionnaires developed by the EORTC Quality of Life group, i.e. the QLQ C-30 (general module) and the In- PATSAT-32. Results. Respondents indicated 36 goals/expectations and the most common (over 50%) concerned the normal course of the post-operative period. The overall index of all goals which were met was 7.0 points. General quality of life reported by respondents before surgery was at a medium level (52.3+16.8%). Emotional functioning received the lowest scores (61.0+18.8%). Most respondents assessed manual skills of hospital doctors and nurses as the best in the In-PATSAT 32 scale i.e. 69.9±14.7% and 67.3±16.1%, respectively. The worst ratings concerned access to hospital from the outside (50.8±16.9%) and easy orientation inside the buildings (55.9±16.0%). Conclusions. Analysis of correlations between GAS and the In-PATSAT32 scales proved that they cannot be used interchangeably since they measure different aspects of a patient’s satisfaction with hospital care. For this reason, the application of idiographic and nomothetic tests among cancer patients is helpful for evaluation of the hospital environment.
Źródło:
Annals of Agricultural and Environmental Medicine; 2016, 23, 3
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Factors affecting the decision to change the family physician
Autorzy:
Topak, Nevruz Yildirim
Demirci, Hakan
Powiązania:
https://bibliotekanauki.pl/articles/551751.pdf
Data publikacji:
2019
Wydawca:
Stowarzyszenie Przyjaciół Medycyny Rodzinnej i Lekarzy Rodzinnych
Tematy:
education
gender identity
physicians
family
patient satisfaction.
Opis:
Background. Some studies on the decision of patients to choose their primary healthcare physician demonstrate that the ability to choose their physician is associated with increased patient satisfaction, confidence in the doctor and quality healthcare. Objectives. The study was aimed at evaluating factors effecting the decision to change the family physician. Material and methods. In the study, a questionnaire was used to examine the socio-demographic characteristics of the individuals, and the EUROPEP scale was used to measure the satisfaction with primary health services. Moreover, the Individual Innovativeness Scale was used in order to evaluate the innovativeness of individuals. Results. In people who apply to change their family physician, satisfaction with the previous family physician was found to be 69%. Distance (52.7%), education (25.8%) and gender (16%) were declared as the most important reasons to change the family physician. An individual’s innovation seeking behavior did not affect on their decisions to change the physician. Conclusions. In the present study, patient satisfaction was lower than the results reported in previous studies. Distance, education and gender are at the forefront in family physician preference. Patients prioritize receiving service from trained family physicians. These issues should be taken into account while planning the future of family practice.
Źródło:
Family Medicine & Primary Care Review; 2019, 2; 174-179
1734-3402
Pojawia się w:
Family Medicine & Primary Care Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Analysis of Factors Influencing Patient Satisfaction with Hospital Treatment at the Surgical Department
Autorzy:
Szyca, Robert
Rosiek, Anna
Nowakowska, Urszula
Leksowski, Krzysztof
Powiązania:
https://bibliotekanauki.pl/articles/1396620.pdf
Data publikacji:
2012-02-01
Wydawca:
Index Copernicus International
Tematy:
patient satisfaction
surgical department
quality of hospitalization
Opis:
The aim of the study was to determine factors responsible for patient satisfaction after treatment at the surgical department.Material and methods. The study was conducted in six health care units, which were divided into two groups: Group I: 3 hospitals with the number of beds exceeding 400, and Group II: 3 hospitals with the number of beds below 400. The study group comprised 180 patients, 30 from each of the hospitals. The authors' used the Servqual method and questionnaire with 30 questions relating to five areas characteristic of medical service. Apart from the above-mentioned we also took into consideration hospital personnel: their qualifications and salary, hospital equipment, patient hospitalization costs, and indicated by the patient - the reason for his/her satisfaction or dissatisfaction with hospitalization. Results were subject to statistical analysis.Results. The results indicated that the factors pertaining to costs, especially those related to living conditions and also those related to empathy, personnel competence, and their communication with the patient had very significant influence on patient satisfaction with his/her hospitalization. Fulfilling the patient's needs considering the functional quality increases the patient's comfort, and as a consequence translates into satisfaction with the hospitalization.Conclusions. Considering both groups of hospitals the surgical departments did not entirely fulfill the patient's expectations, and there is a need for improvement in this area. The main reason for the negative feelings of patients included worse than expected living conditions, sporadic contact with physicians and lack of information concerning the course of therapy.
Źródło:
Polish Journal of Surgery; 2012, 84, 3; 136-143
0032-373X
2299-2847
Pojawia się w:
Polish Journal of Surgery
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Professional communication competences of physiotherapists – practice and educational perspectives
Autorzy:
Wloszczak-Szubzda, A.
Jarosz, M.J.
Powiązania:
https://bibliotekanauki.pl/articles/989346.pdf
Data publikacji:
2013
Wydawca:
Instytut Medycyny Wsi
Tematy:
physiotherapy
interpersonal relations
communication
education
patient satisfaction
Opis:
Background: A dissonance between high ‘technical’ professionalism of nurses and a relatively low level of patient satisfaction with received care is a phenomenon observed in many countries. Method: Theoretical concept and review of current published studies. Discussion: Most reviewed studies show that a low level of patient satisfaction occurs in the case of an inadequate interpersonal communication between nurses and patients. Most studies indicate poor effectiveness of shaping communication competences of nurses based on standard education in the area of general psychology and communication knowledge, because this knowledge does not convert itself ‘spontaneously’ into communication competences during occupational activity. Conclusions: It is necessary to supplement educational programmes for nurses with practical courses in professional interpersonal communication. International experience exchange concerning the shaping of nurses’ communication competences may be limited due to cultural, organizational and systems factors.
Źródło:
Annals of Agricultural and Environmental Medicine; 2013, 20, 1
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Evaluation of communication and acceptance of the patients by medical personnel
Autorzy:
Wloszczak-Szubzda, A.
Jarosz, M.J.
Goniewicz, M.
Goniewicz, K.
Powiązania:
https://bibliotekanauki.pl/articles/876146.pdf
Data publikacji:
2016
Wydawca:
Narodowy Instytut Zdrowia Publicznego. Państwowy Zakład Higieny
Tematy:
patient satisfaction
communication
acceptance
medical personnel
frustration
medical staff
Opis:
Background. The low level of patient satisfaction recorded in many studies and, at the same time, the level of frustration and burnout, disclosed by medics in the perception of the patient as a ‘problem’, incline to look for the causes of inadequate relationship between physician and patient. Objective. The aim of this study was to evaluate the level of acceptance of the patient by the medical personnel. The research problem was the acceptance level which was within the range of the communication skills of the nurses and doctors. Another aim was to discover the factors determining this level of acceptance. Material and Methods. Two methods were used in the research process: 1) a diagnostic survey regarding the medical, professional communication skills; 2) testing of professional self-esteem from the medical aspect. The study population consisted of a total of 1,244 respondents divided into the following groups: registered nurses and doctors (729), students of nursing and medical faculties (515). Results. The results of the research showed that in most cases the acceptance of the patient by the medical staff was ‘conditional’, which translated into the level of frustration or lack of satisfaction with their profession, and ultimately into the level of burnout. The level of patient acceptance by medical staff (unconditional acceptance), depended primarily on age, followed by their profession. However, the relationship between this acceptance and gender and work experience was statistically insignificant. Conclusions. As the method to improve this situation, the expansion of education in the field of interpersonal communication is proposed, adding issues related with both the conditional and unconditional acceptance of the patient, as well as issues regarding how to deal with the patient from the aspect of disease and the psycho-socio-spiritual area.
Wprowadzenie. Niski poziom satysfakcji pacjenta odnotowany w wielu badaniach naukowych, jak również frustracja oraz wypalenie zawodowe wśród personelu medycznego skłania do poszukiwania przyczyn tych problemów w nieprawidłowej relacji pomiędzy pacjentem a lekarzem. Cel. Celem badań była ocena poziomu akceptacji pacjenta przez personel medyczny. Badaniem objęto poziom akceptacji, który mieścił się w zakresie umiejętności komunikacyjnych pielęgniarek i lekarzy. Celem wtórnym było odkrycie czynników determinujących ten poziom akceptacji. Materiał i metoda. W procesie badań naukowych zostały wykorzystane dwie metody: 1) badanie diagnostyczne dotyczące medycznych, zawodowych umiejętności komunikacyjnych; 2) badanie samooceny zawodowej z punktu widzenia medycznego. Badana populacja składała się z 1244 respondentów podzielonych na grupy: pielęgniarki i lekarze (729), studenci pielęgniarstwa oraz nauk o zdrowiu (515). Wyniki. Wyniki badań wykazały, że w większości przypadków akceptacja pacjenta przez personel medyczny jest „warunkowa”, co przełożyło się na poziom frustracji i brak satysfakcji z wykonywanego zawodu, a ostatecznie na poziom wypalenia zawodowego. Natomiast bezwarunkowa akceptacja pacjenta przez personel medyczny zależała przede wszystkim od wieku, a następnie zawodu pacjenta. Związek między akceptacją a płcią i doświadczeniem zawodowym był statystycznie nieistotny. Wnioski. W celu poprawy relacji interpersonalnych na linii pacjent – personel medyczny w zakresie edukacji z komunikacji interpersonalnej proponuje się dodanie do edukacji zawodowej zagadnień związanych zarówno z warunkową jak i bezwarunkowa akceptacją chorego, jak również zmianę dotyczącą sposobu postępowania z pacjentem począwszy od aspektu chorobowego aż do obszaru psycho-społeczno-duchowego.
Źródło:
Roczniki Państwowego Zakładu Higieny; 2016, 67, 4
0035-7715
Pojawia się w:
Roczniki Państwowego Zakładu Higieny
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Are the urban poor satisfied with health care services for child delivery? Evidence from an Urban Primary Health Care (UPHC) Project in Bangladesh
Autorzy:
Rahman, Mizanur
Mizan, Sharmin
Safii, Razitasham
Ahmad, Akhtar
Powiązania:
https://bibliotekanauki.pl/articles/552095.pdf
Data publikacji:
2018
Wydawca:
Stowarzyszenie Przyjaciół Medycyny Rodzinnej i Lekarzy Rodzinnych
Tematy:
patient satisfaction
Primary Health Care
Delivery of Health Care
Bangladesh.
Źródło:
Family Medicine & Primary Care Review; 2018, 2; 159-166
1734-3402
Pojawia się w:
Family Medicine & Primary Care Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Socio-demographic and medical factors associated with patients’ satisfaction with nursing care and their perception of pain
Autorzy:
Zarzycka, D.
Bartoń, E.
Mazur, A.
Turowski, K.
Powiązania:
https://bibliotekanauki.pl/articles/2083229.pdf
Data publikacji:
2019
Wydawca:
Instytut Medycyny Wsi
Tematy:
patient satisfaction with nursing
socio-demographic factors
medical factors
pain
Opis:
Introduction and objective. Patient satisfaction with nursing care is one of important indicators of health care quality. As for pain, it is an indicator of patient health. The goal of the study is to identify socio-demographic and medical factors that differentiate the assessment of satisfaction with nursing care of hospitalized patients. Materials and method. The study involved performing a diagnostic survey using standardized instruments, i.e. the Newcastle Satisfaction with Nursing Scale (NSNS) and the Visual Analog Scale by Barbara J. Headley for pain scoring. The study included 205 patients hospitalized for lumbar pain syndrome on two neurosurgery wards in Poland. The mean patient age was 51 years. Most respondents declared having high school or vocational education. The mean time of hospitalization before the study was 2 days. Results. The results demonstrated that patient satisfaction with nursing care is independent of patient age, education, duration of hospitalization, or number of hospitalizations. In contrast, the experience of nursing care is dependent on education, and less educated patients (primary or vocational education) had higher scores in this category. With regards to pain, it was perceived as more intense by women and by patients hospitalized for a shorter period of time. Conclusions. Satisfaction with nursing care among patients with lumbar pain syndrome does not depend on socio- demographic or medical variables. Experience of nursing care depends on patient’s education.
Źródło:
Annals of Agricultural and Environmental Medicine; 2019, 26, 2; 298-303
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satisfaction levels of patients attending the outpatient department of a tertiary care center of India
Autorzy:
Kumar, Vijay
Biswas, Ratnadeep
Ojha, Vishnu S.
Kaushal, Kishore
Powiązania:
https://bibliotekanauki.pl/articles/29520463.pdf
Data publikacji:
2023-12-31
Wydawca:
Uniwersytet Rzeszowski. Wydawnictwo Uniwersytetu Rzeszowskiego
Tematy:
health care quality
patient care
patient satisfaction
PSQ-18
quality improvement research
Opis:
Introduction and aim. Any hospital’s outpatient department (OPD) is regarded as the storefront of the facility, and patient satisfaction is an important measure of healthcare quality. Hence, this cross-sectional study was conducted in different OPDs at a tertiary care center. Material and methods. Two hundred patients were recruited, and structured personal interviews were conducted with questions based on the Patient Satisfaction Questionnaire Short Form (PSQ-18). T-tests and analysis of variance (ANOVA) were used to compare satisfaction scores between variables. Results. Upon analysis, 86% of the patients rated their overall experience as either ‘very good’ or ‘good’. Interpersonal manners (mean score±SD; 4.60±0.55), communication (4.39±0.66), general satisfaction (4.03±0.79), and technical qualities (3.86±0.57) were the domains in which the patients were most satisfied, while time spent with the doctor (3.77±0.89), accessibility and convenience (3.77±0.67), and financial aspects (3.37±0.83) were the areas that lagged. Conclusion. Satisfaction scores were found to vary significantly with gender, age, waiting times, and the number of visits per day. Regular patient satisfaction surveys should be conducted in all hospitals for devising interventions to provide patients with the best possible care.
Źródło:
European Journal of Clinical and Experimental Medicine; 2023, 4; 756-761
2544-2406
2544-1361
Pojawia się w:
European Journal of Clinical and Experimental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Does place of residence affect patient satisfaction with hospital health care?
Autorzy:
Maślach, D.
Karczewska, B.
Szpak, A.
Charkiewicz, A.
Krzyżak, M.
Powiązania:
https://bibliotekanauki.pl/articles/2085402.pdf
Data publikacji:
2020
Wydawca:
Instytut Medycyny Wsi
Tematy:
patient satisfaction
hospital health care
health care services
care quality
rural
urban
Opis:
Introduction and objective. Measuring the level of patient satisfaction is a useful tool in delivering quality care that is responsive to consumer preferences. Various socio-demographic factors might be considered as potential predictors of patient satisfaction. The aim of the study was to assess whether place of residence (rural/urban) affects patient satisfaction with hospital health care. Materials and method. Data were obtained using face-to-face questionnaire, administered in five large, urban hospitals in Podlaskie Province, north-eastern Poland, during 2014–2018. The study sample comprised of 1,624 participants (585 rural, 1039 urban) who assessed satisfaction with 28 hospital health care items. The means and standard deviations were presented to compare 28 satisfaction items between the rural and the urban samples. Regression analysis was used to determine whether location difference (rural vs urban) affected patient satisfaction with various domains of hospital health care. Results. The mean results of 28 satisfaction items on the 1–5 scale were similar among the rural and the urban samples, and generally skewed towards positive experiences. In the univariate analysis, significant associations between place of residence and patient satisfaction were identified with regard to three components of inpatient care: 1) hospital settings and staff care, 2) doctors’ professional skills, and 3) hospitalization outcomes. After adjusting for socio-demographic variables, the association remained significant only with respect to satisfaction with hospitalization outcomes (b = 0.121; SE = 0.055; p = 0.028). Conclusions. Some evidence for differences in patient satisfaction by place of residence was found. Study findings may be helpful in implementing care quality improvement programmes.
Źródło:
Annals of Agricultural and Environmental Medicine; 2020, 27, 1; 86-90
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Satysfakcja pacjenta w wybranych aspektach oceny jakości usług medycznych
Patient satisfaction in selected aspects of the assessment of quality of medical services
Autorzy:
Trzcińska, Honorata
Powiązania:
https://bibliotekanauki.pl/articles/2036739.pdf
Data publikacji:
2019-06
Wydawca:
Państwowa Wyższa Szkoła Zawodowa w Nowym Sączu
Tematy:
jakość
jakość usług medycznych
pacjent
satysfakcja pacjenta
quality
quality of medical services
a patient
patient satisfaction
Opis:
Jakość usług medycznych staje się jednym z głównych elementów skuteczności funkcjonowania jednostek ochrony zdrowia na konkurencyjnym rynku. Pojęcie „jakość usług zdrowotnych” wiąże się ściśle z marketingową koncepcją obsługi rynku. Relacje zachodzące między poziomem świadczenia usług zdrowotnych, zadowoleniem pacjentów i stopniem zaspokojenia potrzeb zdrowotnych społeczeństwa wskazują na konieczność wyznaczania kryteriów jakości usług zdrowotnych, umożliwiających wartościowanie tych usług. Głównym celem artykułu jest wskazanie najważniejszych cech jakości usług medycznych branych pod uwagę w ich ocenie oraz prezentacja wyników oceny jakości obsługi pacjenta na przykładzie wybranego podmiotu leczniczego. Wyniki oceny jakości usług zdrowotnych są jedną z podstaw ich doskonalenia, a jednocześnie warunkują realizację zasady orientacji na klienta – pacjenta. Realizacja takich badań ma pomóc menadżerom zarządzającym zakładami opieki zdrowotnej zdobyć wiedzę o ewentualnych kierunkach poprawy jakości usług medycznych i zaplanować właściwą strategię.
The quality of medical services is becoming one of the essential elements of effectiveness of health care units in a competitive market. The concept of quality of health services is closely associated with a marketing concept of market service. Relations between the level of health service provision, patients’ satisfaction and the level of fulfilling health needs of the society indicate the need to set quality criteria for health services that enable the process of valuation of these services. The main objective of the article is an indication of the foremost features of the quality of medical services taken into account in their assessment as well as presentation of the results of the patient service quality assessment on the example of a selected treatment entity. The results of the assessment of the quality of health services are one of the foundations of their improvement, and at the same time they are responsible for implementation of the principle of a customer-patient orientation. An implementation of such research is to help managers in charge of health care institutions gain knowledge about possible directions of improving the quality of medical services and plan the right strategy.
Źródło:
Studia Ekonomiczne. Gospodarka, Społeczeństwo, Środowisko; 2019, 1/2019 (3); 119-136
2544-6916
2544-7858
Pojawia się w:
Studia Ekonomiczne. Gospodarka, Społeczeństwo, Środowisko
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
The survey of parents’ and adults recipients’ satisfaction with cochlear implantation determined by the place of residence
Autorzy:
Gawłowska, Maria
Wierzbicka, Małgorzata
Kida, Michał
Obrębowska, Zofia
Powiązania:
https://bibliotekanauki.pl/articles/1397344.pdf
Data publikacji:
2020
Wydawca:
Index Copernicus International
Tematy:
cochlear implants
patients’ satisfaction
quality of visits
reimbursement
speech processor upgrade
survey of patient satisfaction
waiting time
Opis:
Introduction: The use of cochlear implants (CI) has been a remarkable success in reducing disabilities in patients with impaired hearing. The definition of success for those patients means improvement of hearing ability for adults, possibility to develop speech and language for children, quality of life improvement and satisfaction with the whole CI implantation procedure. The aim: To examine patient satisfaction, determined by their place of residence, with all activities in progress during CI implantation including care in subsequent years. Material and methods: The study was conducted prospectively. Online surveys were sent to 1,906 CI patients, with the response rate reaching 33%; thus 630 surveys were analyzed. Demographic data of the respondents were collected: gender, age of implantation, one- or two-sided implantation, place of residence and implanting clinic. A detailed statistical analysis of the obtained data was performed. Results: One of the problems observed was the aspect of waiting time for qualification, implantation and replacement of the speech processor. The second problem was the travel time to the CI center and that was strictly connected with the place of the residence of a patient. Patients’ satisfaction with the control visit was high for majority of them. Conclusions: This research highlighted the limitations of the current CI service delivery. Significant differences concerning the CI pathway were found for particular regions of Poland. One of the future goals for healthcare providers should be to level out the differences in access to CI services between different regions of Poland.
Źródło:
Polish Journal of Otolaryngology; 2020, 74, 6; 21-28
0030-6657
2300-8423
Pojawia się w:
Polish Journal of Otolaryngology
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Primary health care in Estonia
Autorzy:
Polluste, Kaja
Lember, Margus
Powiązania:
https://bibliotekanauki.pl/articles/552005.pdf
Data publikacji:
2016
Wydawca:
Stowarzyszenie Przyjaciół Medycyny Rodzinnej i Lekarzy Rodzinnych
Tematy:
primary health care
patient satisfaction
family medicine
health care reform
primary health care financing
Estonia
Źródło:
Family Medicine & Primary Care Review; 2016, 1; 74-77
1734-3402
Pojawia się w:
Family Medicine & Primary Care Review
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
A patients expectations of and satisfaction from primary care medical services
Autorzy:
Strzelecka, A.
Nowak-Starz, G.
Powiązania:
https://bibliotekanauki.pl/articles/1917341.pdf
Data publikacji:
2015
Wydawca:
Uniwersytet Medyczny w Białymstoku
Tematy:
satisfaction of patient
Patient Request Form (PRF)
patient
Opis:
Purpose: To establish the relation between the reasons one registers to a primary care physician and a patient's expectations of and satisfaction from the medical services provided. Material and methods: A total of 422 patients from public and non-public health care centres participated in the research. The research was carried out in 20 institutions of public and non-public centres for primary care in the Swiętokrzyskie Voivodeship. A Patient Request Form was used as the research tool. The Polish version of the Patient Request Form (PRF) is composed of 18 statements concerning different reasons for the present contacting of a general practitioner. Comparative analysis of interval or ratio scale type variables was performed using variance analysis, which in the case of significance of the main effects or interactions was supplemented by post-hoc analysisResults: After a repeated measures analysis of variance was done, a significant variation was found in terms of the type of institution: a public and non-public health care centre (p=0.01955). The effect of the type of expectation also proved significant (p=0.00000). A significant interaction was also found between the type of institution and the kind of PRF (Patient Request Form) (p=0.00985). A significant effect (p=0.00805) was obtained using single-classification analysis of variance upon analysing the assessment of the treatment conditions at a primary care clinic (JUM2) in terms of the type of institution.Conclusions. Patients participating in the study indicated expectations related with an explanation of the illness and obtaining information about test results and further treatment as the reasons for the present registration to a primary care physician. As regards assessment of the treatment conditions (JUM2) at primary care clinics in view of the type of institution and area of services, the patients participating in the study assessed non-public health care centres more highly.
Źródło:
Progress in Health Sciences; 2015, 5, 1; 107-113
2083-1617
Pojawia się w:
Progress in Health Sciences
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Professional communication competences of paramedics - practical and educational perspectives
Autorzy:
Wloszczak-Szubzda, A.
Jarosz, M.J.
Goniewicz, M.
Powiązania:
https://bibliotekanauki.pl/articles/51817.pdf
Data publikacji:
2013
Wydawca:
Instytut Medycyny Wsi
Tematy:
professional communication
competence
paramedics
practical perspective
educational perspective
emergency
medical technician
interpersonal communication
education
patient satisfaction
Opis:
Introduction: Dissonance between the high ‘technical’ competences of medical professionals, including paramedics or emergency medical technicians (EMT), and the relatively low level of patient satisfaction with care received, is a phenomenon observed in many countries. Many studies show that it occurs in the case of an inadequate interpersonal communication between medical professionals and patients. The primary goal of the presented research was evaluation of the level (study of the state) of communication competences of paramedics, and determination of the factors on which this level depends. An additional goal was analysis of the needs and educational possibilities within the existing models of education in the area of interpersonal communication provided by higher medical education institutions. Methods: The following three methods were used: 1) documentation analysis (standards, plans and educational programmes); 2) diagnostic survey concerning professional communication competences of paramedics; 3) self-reported communication skills in emergency medical services – adjective check list. The last two instruments were subject to standardization from the aspect of reliability and validity. The study group covered a total of 105 respondents in the following subgroups: 1) professional paramedics who, as a rule, were not trained in interpersonal communication (31 respondents); paramedic students covered by a standard educational programme (54 respondents); 3) paramedic students who, in addition to a standard educational programme, attended extra courses in professional interpersonal communications (20 respondents). Results: The results of studies indicate poor efficacy of shaping communication competences of paramedics based on education in the area of general psychology and general interpersonal communication. Communication competences acquired by paramedics during undergraduate education are subject to regression during occupational activity. Discussion: Methods of evaluating communication competences are useful in constructing group and individual programmes focused on specific communication competences, rather than on general communication skills.
Źródło:
Annals of Agricultural and Environmental Medicine; 2013, 20, 2
1232-1966
Pojawia się w:
Annals of Agricultural and Environmental Medicine
Dostawca treści:
Biblioteka Nauki
Artykuł
Tytuł:
Healthcare facilities website and their impact on customer satisfaction from the perspective of customer relationship management (CRM)
Strony obiektów opieki zdrowotnej i ich wpływ na zadowolenie klienta z perspektywy zarządzania relacjami klienta (CRM)
Autorzy:
Budiman, Arief
Bačík, Radovan
Fedorko, Richard
Ivanková, Viera
Turáková, Alexandra
Kovaľová, Eva
Powiązania:
https://bibliotekanauki.pl/articles/405313.pdf
Data publikacji:
2019
Wydawca:
Politechnika Częstochowska
Tematy:
website
patient satisfaction
e-communication management
dental healthcare facilities
strona internetowa
zadowolenie pacjentów
zarządzanie e-komunikacją
placówki opieki zdrowotnej
Opis:
Recently, customer relationship management (CRM) applications have also shown importance in areas where demand exceeds supply. The core of CRM is based on marketing and communication with the customer is an important part of the marketing philosophy. The primary objective of this study is to highlight the importance of dental healthcare website elements from the customer's perspective in terms of customer satisfaction. The primary data included 448 respondents. The parameters of the website were assessed in the research, where it was found that there should be a term management element and a reminder system (e.g. SMS) on the dentist's website. In general, it can be said about linking the primary e-communication between the doctor and the patient, the doctor should primarily focus on inviting the patient to attend a medical examination or should provide information about preventive examinations. These issues have the greatest impact on overall satisfaction. These outputs were achieved using frequency and descriptive statistical characteristics and regulatory models (ridge, lasso, elastic net) and a multiple linear regression analysis model.
Ostatnio aplikacje zarządzania relacjami z klientami (CRM) również mają znaczenie w obszarach, w których popyt przewyższa podaż. Podstawą CRM jest marketing i komunikacja z klientem, która jest ważną częścią filozofii marketingowej. Głównym celem tego badania jest podkreślenie znaczenia elementów strony internetowej opieki stomatologicznej z punktu widzenia klienta pod względem satysfakcji klienta. Podstawowe dane obejmowały 448 respondentów. Parametry strony internetowej zostały ocenione w badaniu, w którym stwierdzono, że na stronie internetowej dentysty powinien istnieć element zarządzania terminami i system przypomnień (np. SMS). Ogólnie rzecz biorąc, można powiedzieć o łączeniu podstawowej komunikacji elektronicznej między lekarzem a pacjentem, lekarz powinien przede wszystkim skupić się na zaproszeniu pacjenta do wzięcia udziału w badaniu lekarskim lub powinien dostarczyć informacji na temat badań profilaktycznych. Kwestie te mają największy wpływ na ogólne zadowolenie. Wyniki te uzyskano za pomocą częstotliwości i opisowych charakterystyk statystycznych oraz modeli regulacyjnych (grzbiet, lasso, siatka elastyczna) i wielorakiego modelu analizy regresji liniowej.
Źródło:
Polish Journal of Management Studies; 2019, 19, 2; 75-88
2081-7452
Pojawia się w:
Polish Journal of Management Studies
Dostawca treści:
Biblioteka Nauki
Artykuł
Wyświetlanie 1-15 z 35

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