Temat: customer call center - Katalog OPAC zbiorów

Skocz do pozycji: 1.

Tytuł:: Effect of Subjective and Objective Workload on Asthenopia at VDU Workplaces
Autorzy:: Studeli, T.
Menozzi, M.
Powiązania:: https://bibliotekanauki.pl/articles/90214.pdf
Data publikacji:: 2003
Wydawca:: Centralny Instytut Ochrony Pracy
Tematy:: asthenopia
actual asthenopic complaints
actual psychological strain
workload
customer call center
stock broker
astenopia
zaburzenia widzenia
komputer
obciążenie pracą umysłową
praca przy komputerze
Opis:: An ergophthalmological tool has been developed to investigate effects of subjective and objective workload on work-related visual complaints (asthenopia). In field studies on different visual display unit (VDU) workplaces effects of objective and subjective workload, work intensity, and work breaks (5–9 min/hour) could be found. It could be shown that during the first hours of VDU work, asthenopic complaints have the tendency to follow effective workload. With increasing working time the effect of a general and visual fatigue overlaps other reported visual complaints in the majority of cases.
Źródło:: International Journal of Occupational Safety and Ergonomics; 2003, 9, 4; 441-451
1080-3548
Pojawia się w:: International Journal of Occupational Safety and Ergonomics
Dostawca treści:: Biblioteka Nauki

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Skocz do pozycji: 2.

Tytuł:: Customer Relationship Management (CRM) - philosophy and its significance for the enterprise
Autorzy:: Idzikowski, Adam
Kuryło, Piotr
Cyganiuk, Joanna
Ryczko, Marta
Powiązania:: https://bibliotekanauki.pl/articles/88531.pdf
Data publikacji:: 2019
Wydawca:: Stowarzyszenie Menedżerów Jakości i Produkcji
Tematy:: CRM
Customer Relationship Management
call center
contact center
key account management
lead management
risks in relations with clients
customer safety
relacja z klientem
filozofia CRM
centrum telefoniczne
bezpieczeństwo klienta
zarządzanie leadami
centrum kontaktu
strategia CRM
Opis:: The article presents the CRM (Customer Relationship Management) philosophy. The principles of building the CRM strategy, enabling building and strengthening ties with the client (including ensuring its safety in relationship with a company), thanks to which the company can expect continuous sales, have been presented. Exemplary tools used in CRM (such as: call centre, contact centre, key account management) are listed and described. An attempt has been made to assess the cost-effectiveness of implementing the CRM philosophy in the enterprise based on the SWOT analysis. The strengths, weaknesses, opportunities and threats of such an undertaking were analysed, and the results were presented in the summary and final conclusions.
Źródło:: System Safety : Human - Technical Facility - Environment; 2019, 1, 1; 1004-1011
2657-5450
Pojawia się w:: System Safety : Human - Technical Facility - Environment
Dostawca treści:: Biblioteka Nauki

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