Quality function deployment for designing collaborative working environments

This paper presents quality-oriented approach to designing Collaborative Working Environments (CWE) - socio-technical systems, in which technology is mediating human interactions for purposes of group cooperation. Both technical and social aspects of virtual collaboration are characterized by high level of complexity, therefore process of designing CWE’s should benefit from approach supporting such complexity. It will be shown, how the Quality Function Deployment method, used for managing the development of complex products, can be utilized into the process of designing such systems.