Outsourcing w przedsiębiorstwach aglomeracji poznańskiej

W dobie postępującej globalizacji i wzrastającej konkurencyjności przedsiębiorstwa, kierując się redukcją kosztów oraz strategią działania polegającą na koncentracji na kluczowych – z punktu widzenia firmy – działalnościach, coraz częściej wykorzystują outsourcing. Celem artykułu jest charakterystyka stanu i perspektyw rozwoju outsourcingu w przedsiębiorstwach aglomeracji poznańskiej. Analiza opiera się na wynikach badań przeprowadzonych w przedsiębiorstwach zlokalizowanych na terenie Poznania i powiatu poznańskiego w czerwcu 2017 r. W badaniach wykorzystano technikę wywiadu kwestionariuszowego, objęto nimi 412 przedsiębiorstw.

The aim of this article is to describe the state and perspectives of the development of outsourcing in enterprises of Poznań agglomeration. The analysis is based on the results of research carried out in companies located in Poznań agglomeration in June 2017. The study was conducted using questionnaire interviewing techniques in 412 companies. The results of the research lead to the following conclusions. The outsourcing market is dominated by two types: ITO (IT) and BPO (business services – in this case mainly accounting and accounting services) (Puślecki 2008). When deciding on outsourcing, the company expects mainly cost reductions, as keeping their own employees is more expensive than outsourcing. Outsourcing also enables them to smoothly adapt to fluctuations in demand and to improve service quality. The use of outsourcing is mainly connected with large and medium-sized manufacturing companies, but small business services are becoming more and more common in this form of cooperation. Exceptions are micro-enterprises, which, due to their limited scale of operation, carry out all accounting, computer-related activities, etc., on their own. Business declarations related to further plans for resigning from own resources for outsourced businesses, allow us to conclude, that the majority of the surveyed companies have already completed the restructuring processes associated with the organization of the service activity. The use of outsourcing is already a common strategy, and any further reductions in employment associated with it are no longer as common as in the early 2000s.