STUDYING WORKER SATISFACTION (Badanie satysfakcji pracowników)

The aim of this article is the presentation of one of the tools of personnel management - the staff opinion survey. The example used by the authoress is an opinion survey conducted on a hospital in the town of Tarnów. The assumption behind the opinion survey (also known as a satisfaction study) is the evaluation by the employed staff of actions undertaken by the company management, a diagnosis of the level of satisfaction, and an assessment of the organizational climate. It is a simple way to collect information on various aspects of business management from the company's most precious resource - its employees.