Wykorzystywanie nisko sformalizowanych działań w procesie zarządzania w terenowej administracji rządowej

The paper shows the findings of the survey that was conducted in July and August 2012 among the people who hold managerial positions in local government administration offices. The survey concerns the stage of using of low formalized actions in process of management in this kind of administration. The main goal was to give some examples of such actions as well as to answer the question if using of non-binding actions in relations with citizens is bound up with more active attitude to management.