Wpływ implementacji narzędzi zarządzania procesowego na wzrost efektywności funkcjonowania spółek komunalnych

The article presents the effects of the implementation of management sciences in the entities acting in the public sphere. Contribution to verify the usefulness of management tools in an organization of this kind was the use of process mapping methods in Municipal company - MZGM TBS Ltd. Mapping of process was to improve the public procurement procedure. Particular emphasis was placed on the consequences of impacts of normative order and its relationship to the effectiveness of municipal company.