Aim/purpose – The main objective of this study is to present a concept of an IT tool
supporting management of a social innovation process.
Design/methodology/approach – The concept was preceded by an analysis of more
than 30 leading internet platforms supporting innovation processes.
Findings – As a result of the review of the literature and the analysis of internet platforms
supporting innovation processes the assumptions of IT tool have been defined.
The idea of building the civic technology tool to increase participation in creating a new
solution has emerged. Each stage of social innovation development is characterised by
individual requirements, it coincides with the participation of different stakeholders. The
IT tool concepts which have been proposed include the specification of the social innovation
process and show the frame for knowledge collection during the process of new
social solution development.
Research implications/limitations – The concept of IT tool is a starting point for further
research into the issue of using crowd knowledge to empower the cycle of social
innovation development.
Originality/value/contribution – The scope of this paper fills in the research gap that
exists in area of supporting the social innovation processes by IT tools. The proposed
concept should be the basis for further work in the use of civic technology in the cycle of
social innovation development. In particular, the area of citizens’ participation, e.g. creating
the methods and procedures of knowledge acquisition and assessment.
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