Concept of the organization process maturity assessment

Aim/purpose – The aim of this article is to present the concept of a multicriteria model of process maturity assessment (MMPM), which allows to assess the degree of implementation of process solutions with respect to three dimensions: short-term, long-term and systemic. Design/methodology/approach – The characteristics of the model presented in the article was preceded by a review of the literature and the analysis of secondary research related to the assessment of the degree of implementation of elements of the process approach in management. Findings – As a result of the review of the literature and the analysis of secondary re-search, a thesis was formulated that quantitative research using the existing methodolo-gies for identifying the implementation of a process approach in management is insuffi-cient in the precise assessment of the organization’s process maturity. This means that they should be extended to include qualitative research. The solution to this problem may be the use of a multidimensional model of process maturity assessment of the organization. Research implications/limitations – The application of MMPM makes it possible to assess the degree of implementation of the process approach elements using the opinion poll method. This means that the results may be subject to random or non-random errors, depending on the selection technique of the research sample. At this point, it should also be emphasized that in order to provide a precision assessment of process maturity using the MMPM, the questions in the questionnaire should be adapted to the specifics of the area under examination. Originality/value/contribution – The scope of this article fills in the research gap that exists in terms of assessing the process maturity of the organization in the long run, understood as defining the direction of development, stagnation or atrophy of implementation of process solutions in the organization. The concept of the MMPM presented in the article makes it possible to assess process maturity in three dimensions: short-term, long-term and system-based. In addition, the structure of the model enables the reconfiguration of the research questionnaire with questions of a self-reinforcing character by the respondent to questions, enabling the assessment of the level of maturity on the basis of symptoms.