ERP and CRM management information systems constitute one of the most popular
IT system groups used by enterprises, not only in Poland. From the point of view of
both theoreticians and practitioners of business informatics, it is important to understand
the effectiveness of IT implementation projects in Poland in comparison to similar projects
in other countries. The scope of this article is to present the results of research concerning
the success and failure in ERP and CRM implementation projects in medium and
large enterprises in Poland. The results answer the question regarding the level of effectiveness
in selected IT projects consisting in standard implementation, roll-out, upgrade,
vertical solution implementation and re-implementation in enterprises based in Poland
between 2013 and 2016. The study analyzed 917 projects, including 747 projects in
medium enterprises and 224 in large enterprises. The research shows the structure of
fully successful, partially successful and completely failed projects following the classical
evaluation of IT projects. Research results show that the level of effectiveness in IT
projects consisting in implementations of management information systems is slightly
higher in Poland than in analogous projects studied by the Standish Group. Importantly,
despite technological progress and efforts of research centres, consulting companies and
software producers, the effectiveness of IT project completion has not increased for over
20 years. The results may be interesting for researchers specializing in the subject of IT
project completion, as well as for practitioners implementing such projects.
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