Maintenance in a Passenger Transportation Company in Poland and in the Republic of South Africa

The maintenance of devices is now a critical element in the functioning of manufacturing enterprises. The situation is similar in the transport industry. The technical condition of the vehicles is dependent upon operational procedures that affect the quality of services, comfort and the amount of incurred operating expenses. The aim of this paper is to compare the standards in vehicle service companies which deal with passenger transport in Poland and South Africa. In this study particular attention is paid to the influence of the human factor (passenger expectations, cultural conditions, required standards) in the implementation of this service. The authors based their research on available literature, newspaper articles, direct observation, surveys among Wroclaw’s inhabitants, and interviews with the residents of Johannesburg and the management staff of transport companies.