Indywidualizacja oferty turystycznej jako konsekwencja trendów konsumpcyjnych i turystycznych

Consumers’ expectations and needs concerning tourist travelling are to a considerable degree shaped by the trends dominating in the given period. Contemporarily, sustainable development remains the most significant developmental megatrend; it refers to all aspects of socio-economic systems operating, including tourism. Apart from the trends identifying tourist phenomena, it is the progressing process of individualisation (one of the consumer magatrends) that exerts an exceptionally strong influence on the decisions concerning the level of tourist offer personalisation; the process is additionally intensified by the trend of hyper-personalisation. The trends determine the necessity to adjust the tourist offer to the individual needs and expectations of potential tourists. This refers not only to individual tourists, but to mass tourism as well. In the case of individual tourism, offer personalisation has now assumed a new dimension, which consists in basing the travel on the analysis of the customer’s personality and taste. In mass tourism, where there is, by definition, less space for offer individualisation, more and more possibilities of travel personalisation are emerging, and prognoses indicate that profiling and personalising offers for mass tourism participants will also be indispensable in the future.