Knowledge Management Model for Process Improvement in Small and Medium-Sized Mexican Companies

Organizations face irreversible and reflective change derived from the growing trend of using business models based on information technology. Strategies for the digital transformation of business involve human creativity, knowledge, and the technology necessary to generate innovations that provide organizations competitive advantages. Consequently, knowledge management can boost the processes of organizations to adapt to the current socioeconomic environment. This work proposes a knowledge management model for small and medium-sized companies to promote improvements to their processes by collecting available intellectual capital in a highly changing environment. The proposed model includes the stages of diagnosis and planning of knowledge management, acquisition, storage, distribution, use, and transformation.