The goal of this paper is to present a research method used during trade shows, which
is commonly named as a mystery visitor, and in particular to identify its unique
characteristics and the conditions under which correct results may be achieved. The
authors used to one of the variants of participant observation, which is mystery visitor,
as a research method. This method was used during the MAPIC – the world’s largest
retail real estate business trade show. Mystery visitor method can be used to examine
in detail various phenomena existing in exhibitors’ activities and to assess a general
level of customer service during a particular trade show. The observation based on the
mystery visitor method, carried out during trade shows, which is properly conducted
can provide numerous benefits for both exhibitors and exhibition event organisers.
The mystery visitor research method has not been presented in the marketing
literature yet. This paper fill in the existing gap, in particular, by indicating characteristics
of that method. The paper points out how to effectively use the mystery visitor method
in practice in order to assess trade show performance.
Ta witryna wykorzystuje pliki cookies do przechowywania informacji na Twoim komputerze. Pliki cookies stosujemy w celu świadczenia usług na najwyższym poziomie, w tym w sposób dostosowany do indywidualnych potrzeb. Korzystanie z witryny bez zmiany ustawień dotyczących cookies oznacza, że będą one zamieszczane w Twoim komputerze. W każdym momencie możesz dokonać zmiany ustawień dotyczących cookies
Informacja
SZANOWNI CZYTELNICY!
UPRZEJMIE INFORMUJEMY, ŻE BIBLIOTEKA FUNKCJONUJE W NASTĘPUJĄCYCH GODZINACH:
Wypożyczalnia i Czytelnia Główna: poniedziałek – piątek od 9.00 do 19.00