Concept for a Measurement Management System for Access Service to the Internet

This paper describes the problems associated with the provision of quality of service over an access connection to the Internet, i.e. the Internet Access Service (IAS). The paper has something of an overview character. Following a comprehensive introduction to the subject of “Changing Network Technologies” the paper focuses on the topic “Quality of IAS” in the light of regulatory directives of the European Parliament and the latest recommendations of ITU-T and ETSI. The focus will then shift to “Measurement Points and Measurement Scenarios for Determining QoS”. This topic will be described in detail and illustrated with several graphics. The final chapter has a pronounced scientific character and contains, among other things, a suggestion for a so-called Measurement Management System (MMS) to aid the design, execution and evaluation of efficient, automatic QoS measurements in networks.