Designing museum exhibition’s communication: report and research analysis

Between March and August 2022, the National Museum in Lublin mounted the first in Poland exhibition of the Polish painter Tamara Lempicka. The number of public who visited it reached 86,667, which made it an event of the highest turn-out in Poland. An attempt to analyse the wonder of Lempicka’s communication success, the unwavering interest in her personality and art, has been made by the Author. This effort was helped through reaching the current carriers of her brand, namely contemporary fashion designers, authors of adverts, films, or literature pieces. The Author analysed the results of the research conducted during the Exhibition, amounting to 1,544 surveys in total. The study’s purpose was to verify public’s satisfaction, locations visitors had come from, source of information on the Exhibition, efficiency of the Museum’s communication endeavours, and the public’s profile. The visitors considered the following to have been the Exhibition’s strongest points (by order of preference); exhibits, topic, layout, narrative, curator’s concept, and the design. Interestingly, when the Exhibition was open to the public and the advertising and informing campaign was being implemented, the administrators of social media observed a significant increase in the number of visitors, The Facebook profile witnessed the increase by 54.8 per cent versus the previous five months, while the Instagram account’s visits grew by as many as 202.6 per cent. Furthermore, also the campaign promoting the event was analysed; it was not limited either to the Internet or external advertising, but was also conducted at the venue where the Exhibition was held. The power of social media was efficiently used and consciously managed by the Exhibition organizers, which substantially contributed to popularizing the project.