Process analysis - project stakeholder management in a selected outsourcing company

Introduction/background: A great many factors influence the course of a project. Both internal and external ones. One of the most important of these is undoubtedly the project's stakeholders, i.e. all those persons or entities who have an influence on and interest in the project. Stakeholder management focuses on the relationship between the project company and its stakeholders. These relationships can have both positive and negative impacts on the success of the project. Aim of the paper: The aim of the paper is to diagnose and analyse the project stakeholder management process in a selected outsourcing company. Materials and methods: This paper is based on a critical analysis of the literature and a questionnaire survey among 56 employees of the outsourcing company under study. Results and conclusions: Based on the results obtained from the questionnaire survey, the rationale for improving project stakeholder management in the surveyed outsourcing company was identified.