Implementation and use of remote work tools

Purpose: The aim of this article is to describe employees’ expectations and managers’ practices in the implementation and use of tools supporting remote work. Design/methodology/approach: To this end, employee opinion surveys were conducted using the Computer-Assisted Web Interview (CAWI) method (n = 500) and structured interviews were performed with managers (n = 14). Cross tabulation was employed to quantitatively verify statistically significant relationships and coding of the interview contents was applied in the qualitative analysis. Findings: Based on the results, the impact of personal skills, IT support and tool selection on the use of remote work tools (and employee satisfaction) are assessed. Research limitations/implications: In view of the newly emerging employee challenges it seems critical to refer to the latest research and constantly update the knowledge of all those involved. Hybrid work can change employees’ opinions and attitudes and further diversify teams’ expectations towards managers as well as the tools they use. Practical implications: Good practices are identified and recommendations are formulated regarding the application of the tools by managers in practice. Originality/value: The article organizes the issues of using technical tools for management during forced remote work. It shows employees expectations and best practices, which could be valuable for managers.