Modern technological means used by modern companies in marketing communication

Purpose: The purpose of the study is to identify the marketing tools most often used in communication with stakeholders by enterprises located in Poland, with different business profiles, different forms of ownership, differing in ownership capital and number of employees, to show the frequency of their use of modern tools in marketing communication and to determine their position in relation to traditional tools. In addition, to present significant differences between enterprises with the mentioned attributes in the frequency of their use of instruments. Design/methodology/approach: The survey was conducted on a random sample of 225 enterprises in July-September 2020 throughout Poland (16 provinces). The method used in the study was a diagnostic survey. Findings: The results of the research prove that an important feature of marketing communications of modern enterprises is the integration of promotional instruments and activities. Tools based on new technologies are gaining popularity, but they are not displacing traditional tools. The frequency with which organizations use selected marketing tools is determined by various attributes of the organization, i.e. the business profile and size of the organization, especially the ownership capital. Research limitations/implications: The results of the survey prompt a broader and more in-depth analysis of the marketing activities of modern companies in the context of the marketing tools they use. This primarily concerns the determination of the recipients of marketing messages, the frequency of communication with them through selected instruments. Practical implications: The survey results show that foreign-owned companies are using more traditional and new marketing communication instruments. Therefore, companies with Polish capital need to accelerate the integration of promotional instruments and activities in the activity. Originality/value: The article is primarily of cognitive value, emphasizing the importance of modern technologies in the marketing activities of enterprises. Consequently, it can be an element that stimulates the management of modern organizations to seek and apply marketing instruments using the latest technological solutions to reach specific groups of stakeholders.