Evaluation of internal communication of an organisation on the example of a student self-government

Purpose: The aim of this paper was to identify, analyse and evaluate the communication system in place at the Student Self-Government of the University of Szczecin (UoS). Design/methodology/approach: The research methods included a source literature analysis, a diagnostic survey, primary data analysis and observational study. A survey questionnaire addressed to the members of the Student Self-Government of the University of Szczecin (SSUoS), as well as a face-to-face interview with the SSUoS chairperson, were additionally carried out Findings: The research showed that communication in the examined organisation is effective, the flow of information in the analysed self-government is adequate, and communication between the self-government members and the management and self-government members is considered as good, which is due to the tools used as well as the atmosphere in the organisation and interpersonal relations. Moreover, barriers to internal SSUoS communication were identified. Research limitations/implications: The limitation of the research was the evaluation of communication in the student self-government of only one university in Poland. The research was conducted during the COVID-19 pandemic. Practical implications: The research can be used by student self-governments of universities to improve the effectiveness of internal communication and reduce communication barriers. Social implications: Research may contribute to the improvement of the effectiveness of internal communication in the analyzed organisation, and thus influencing interpersonal relations in the student self-government. Originality/value: The article fills an important gap in Polish literature in the field of research on student organisations, and above all on the identification of internal communication tools that are used in the organisation.