The study deals with operation quality assessment of operating complex systems especially transport ones. It has been established that assessment of their operation quality depends on fulfilment level of specified criteria. Thus, determination of a set of criteria in terms of their quantity and significance is of great importance. Since the considerations refer to socio-technical systems of the type: human machine and environment , and especially municipal transport systems, these criteria account for human actions, machine operation (transport means) and the impact of factors coming from the environment. The basis of their operation quality is provided by a set of significant, variable in time, measurable and independent features whose values, in a given time period, determine the fulfilment degree of the specified criteria. .On the basis of fulfilment degree of the distinguished criteria, an assessment of operation quality and classification of the considered transport systems are made. In this study, one way of choosing the criteria has been proposed. This method is based on square matrixes and questionnaire survey, which are usedfor establishing their influence on the transport system operation quality, for selected transport means, used in urban complexes.
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