Evaluation of determinant factors influencing the selection of ship management companies

Looking at the high flow of the shipping industry and many things related to the ship operations that have to be done every day, several ship owners have collaborated with Ship Management Company (SMC) to assist them in managing their ships' operations. SMC is required to be responsible for the daily operational management of the ship on behalf of the ship owner such as crewing, technical management, administration, and chartering. Seeing the importance of collaboration and the diversity of services provided by the SMC, it is necessary to evaluate each determinant factor by the ship owner for the selection of an SMC to assist the ship owner in choosing an SMC that suits their needs. It is also to improve the service prioritized by the owner to SMC. The purpose of this research is to identify the determinant factors of SMC selection from the owner’s perspective, evaluate the importance of each of these factors, and obtain different views between the owner and SMC in the selection of ship management. The Fuzzy Analytical Hierarchy Process (Fuzzy AHP) method is used for evaluating weight based on the opinions of the owners and SMC who are experts in their fields. Then, the different perspectives between the owner dan SMC were obtained from the processing result. The results show that owners placed their top priority on factors that they can get the most from SMC, such as human resource factors and services. Meanwhile, SMC placed its priority on cost and its services factors that described the things they must manage well and optimization provided to owners.