The One-Stop Shop Model – A Case Study of a Digital Innovation Hub

The model of ensuring the availability of multiple services in one place with One Stop Shops (OSS) is a nod to customers and meeting their needs. OSS, whether implemented in a fixed or virtual formula, are designed to provide value to the customer by integrating fragmented services, saving time and thereby reducing costs associated with searching for a service provider, among other things. OSS customers include both individuals and businesses. The latter, striving to gain and maintain a competitive advantage, seek support from various organizations looking for information, consulting, and training services, as well as, for example, advanced services in the area of business digitization. The purpose of the article is to review the literature on the typology and functions of service providers in the One Stop Shop model and to answer the question of whether the proposed package of services and support instruments by Digital Innovation Hubs (DIH) meets the conditions of the OSS model. The method of literature review and case analysis was applied, relating the elements of OSS to the specifics of the operation of one of the first digital innovation hubs in Poland. The portfolio of services provided by DIH4Industry was related to typical OSS models, confirming the comprehensiveness of the services provided and defining the type of OSS.