Reklamowanie usług płatniczych w związku z nieprawidłowym działaniem bankomatu

The subject of the opinion is the issue of complaint regaring payment services in relation to an incorrect operation of an ATM. It was found that the complaint and possible claims related to an improper course of transactions using the ATM should be addressed to the bank that issued a given payment card. It was noted that as a part of the complaint procedure the bank cannot provide a client with a video recording from the camera located in the ATM, but is required to present such recordings upon a request of law enforcement authorities or as evidence in civil proceedings