Impact of the communication system on the management process in a selected poviat hospital

Introduction/background: This article is based on a master thesis carried out by Aleksandra Pędowska under the scientific supervision of the author (Management stationary II degree: “Impact of the communication system on the management process in a selected poviat hospital”). Communication, as an element of management, is an essential function of all activities that are undertaken in organisations. A high level of communication leads to effective and efficient functioning and management of the organisation. Any cooperation that occurs between employees within an organisation is geared towards communicating with each other in such a way that the organisation can function well. The communication process also shapes interpersonal relationships. Communication in organisations, as in everyday life, is a difficult and complex process, which requires constant improvement and change. Clear and reliable communication contributes to the professional success of the organisation, to job satisfaction and effectively influences the organisation's management; it also warms up the organisation's image, increases the satisfaction of customers or patients as well as the employees who work for the organisation. Aim of the paper: The main aim of the research was to find out how the communication between the employees of the respective organisational units looks like and to collect as much information and data as possible on how the communication system influences the management process in the selected poviat hospital. Materials and methods: Literature analysis, analysis of source materials (internal), survey method – technique: indirect survey, tool: survey questionnaire. Results and conclusions: The important areas that comprise the effective management of a public organisation are dependent on the functioning of a proper communication system. The effectiveness of communication in the studied organisation in relation to management, in the opinion of the employees, is at a good or very good level. The occurrence of communication within the organisation contributes to the functioning of the organisation in an effective and efficient manner, despite the moderate current level of communication, which may be caused, for example, by the lack of training at the workplace. Communication contributes to the better functioning and management of the poviat hospital and furthermore warms the image of the organisation among patients and correctly influences the fulfilment of assigned duties or tasks by employees when communication is an efficient and clear process. Communication influences the management process in an organisation. Employees form the foundation of the organisation's functioning through communication within the organisation. In the researched organisation, the management orders and the electronic form (e-mail) are important areas in the process of information transfer, which works and is effective. It can be concluded that a good communication system in the organisation means motivated to work and informed employees. The foundation for building an effective management process in the organisation is a coherent and clear communication system. Therefore, it can be concluded that communication in the selected organisation, which is Zespół Opieki Zdrowotnej Spółka z.o.o., (Health Care Centre LTD.) is correct both in the area of functioning of the entire organisation and between individual employees.