Exploring Learner Needs: Needs Analysisin the Global Workplace

The increasingly diversified global workplace poses challenges to communication between different culture representatives. Thus the needs of workers should include intercultural skills, and this should be taken into consideration by teachers. The article looks at the evolution of the concept of needs and their assessment. It advocates for broadening the scope of needs analysis to include the needs related to intercultural communication. It reviews various approaches and practice of needs assessment and discusses needs in the global workplace.