Assessment of the municipal waste collection process based on irregularities in notifications sent by residents. A case study in Wrocław, Poland

Socio-economic changes generate the need for the rationalization of economic processes. The risk of failure to achieve the appropriate recycling level by Poland in 2020 required by the EU gives rise to the necessity of the analysis and improvement of processes carried out in the framework of the waste management system. The municipal waste collection comprising transport processes to the indicated locations and processes of waste collection from waste collection points (WCP) has a significant influence on the achieved recycling level. Therefore, the authors attempted to assess the municipal waste collection process in Wrocław. The assessment was carried out based on irregularities in notifications related to waste collection sent by the residents of Wrocław to a company managing the waste collection. The application of the indicator of notifications per resident and the indicator of notifications per WCP as well as carrying out the analysis of time dependences of notifications number enabled the authors to identify the areas in Wrocław characterized by a high intensity of notifications and the reasons for this phenomenon.