The process of production and processing and preparation for distribution of steel products is associated with the requirements of maintaining appropriate procedures. They allow, in accordance with industry standards to avoid unforeseen problems associated with the preparation, implementation and finalization of activities aimed at achieving the intended purpose, which is a finished product of adequate quality and customer satisfaction. It is not always possible in the production process to meet all the requirements and technological, organizational and human factor recommendations. The analysis of selected problems, which includes the content of the article allows to significantly determine the factors and parameters associated with the preparation and technical implementation affecting the implementation of the intended objectives of the company, i.e. achieving an appropriate level of quality and minimizing the defects in the process of steel sheet preparation. Analysis of selected parameters was made on the basis of data obtained in the company operating on the international market Company Steel Service Poland. At the request of company representatives, the name has been changed due to the production data used in the article, which may be considered as sensitive. The article contains data based on research carried out in Steel Service Poland. Selected problems are the subject of analysis of steel sheets cutting processes with the analysis of causes of customer complaints with reference to the produced steel products. Selected steel grades and factors affecting the efficiency of the technological process are presented. The analysed set of factors translates into the level of product quality and reduction of arising defects.
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