M/G→ /n/0 Erlang queueing system with heterogeneous servers and non-homogeneous customers

In the present paper, we investigate a multi-server queueing system with heterogeneous servers, unlimited memory space, and non-homogeneous customers. The arriving customers appear according to a stationary Poisson process. Service time distribution functions may be different for every server. Customers are additionally characterized by some random volume. On every server, the service time of the customer depends on their volume. The number of customers distribution function is obtained in the classical model of the system. In the model with non-homogeneous customers, the stationary total volume distribution function is determined in the term of Laplace–Stieltjes transform. The stationary first and second moments of a total customers volume are calculated. An analysis of some special cases of the model and some numerical examples are also included.