Innovations in image creation and management – a case study of an entity from the TSL industry

Purpose: Creation of image of an entity can happen as a result of unplanned activities or it may be the result of conscious creation. As we talk about innovation we have in our minds one of its four forms: technological, organizational, marketing and process. It means that creating the company's image enters into the trend of innovation. Cooperation within a TSL triad (transport, shipping, logistics) is a process which should also enters into the trend of innovation. Design/methodology/approach: In the first part of the paper the method of analysis of source materials will be used. In the further part a case study was used as a research method. An entity from the TSL industry will be analysed. Findings: Creation of the company's image is important. Marketing innovations based on digitization, social media or VR are necessary. Especially, they are very important for the highly globalized TSL sector. Changes in the field of digitization and the Internet go beyond the possibilities of legal regulations. It should be remembered that all changes bearing the risk marks simultaneously lead to development. Originality/value: The aim is to connect the three abovementioned areas (image creation, innovation, TSL industry) into one narrowly defined area of consideration.